Provider Manual

Provider remittance advice statement

Last Updated on October 17, 2025

Security Health Plan sends paper remittance advice statements to providers who elect to receive them. Providers may elect to receive remits electronically. All remittance advice statements, whether your practice elects electronic or paper statements, are available for viewing and printing through the Provider Portal, unless issued by Zelis. See below for more information.

Security Health Plan uses American National Standards Institute (ANSI) claim adjustment reason and remark codes. Claim Adjustment Reason Codes (CARC) can be viewed online at https://x12.org/codes/claim-adjustment-reason-codes and Remittance Advice Remark Codes (RARC) can be viewed online at https://x12.org/codes/remittance-advice-remark-codes.

Providers who do not have an electronic funds transfer (EFT) set up directly with Security Health Plan will have claim payment information sent to Zelis. If Zelis already has a payment contract with the provider, then they will send the payments and statements electronically using the options the provider already chosen. If providers have contracted with Zelis to receive statements, then they must log in to the Zelis portal to view the statement (a hard copy will not be mailed.)

If providers have a payment contract with Zelis, they must contact Zelis to obtain information about the payment and provider statement. Providers have an option to opt out of Zelis payments, opt out of Zelis statements, or opt out of both.

Zelis Customer Service contact information:
1. Email: clientservice@zelispayments.com
2. Telephone: 877-828-8770 Monday-Friday 9:00am-7:00pm (EST)
3. Live Chat: www.ZelisPayments.com

If the provider does not accept their electronic payment within 45 days of the paid date then Zelis will send a paper check and statement. If the provider does not cash the paper check within 90 days of the Zelis mail date, then Zelis returns the funds to Security Health Plan and Security Health Plan will mail payment and statement.

Security Health Plan Reimbursement statement example

To access the form, use this link: Reimbursement Statement Example

Security Health Plan identifier
1. Medicare Advantage HMO-POS
2. Ally Rx Medicare Advantage D-SNP
3. BadgerCare – WI Medicaid Managed Care Program
4. Family Health Center of Marshfield, Inc
5. Medicare Supplement
6. Insite by Security Health Plan
7. Security Health Plan
8. Senior Security Medicare Select
Practice or Provider name and address
Security Health Plan group identifier
Statement date
Security Health Plan practice identifier - account number assigned to the practice by Security Health Plan for reporting payments at end of year.
Capitated indicator– indicates if practice is paid on capitation.
Last statement or previous balance – amount Security Health Plan paid on previous statement or previous balance due amount if practice was overpaid for services. Amount is specific to Security Health Plan group identifier (3).
Last payment – amount of Security Health Plan payment on previous statement. Amount is specific to Security Health Plan group identifier (3).
Charged amount – total amount billed by practice for all claims listed on statement.
Allowed amount – total amount Security Health Plan allowed for all claims listed on statement.
Provider responsibility – total amount of provider responsibility for all claims listed on statement. Provider responsibility can include totals of contractual obligation, denied charges and other adjustments.
Patient responsibility – total amount of patient responsibility for all claims listed on statement. Patient responsibility can include amounts applied to deductible, coinsurance and copays, and amounts denied to member as not covered. Providers are entitled to receive payment from the patient for amounts applied to patient responsibility.
This payment or balance due – total amount of payment Security Health Plan made for all claims on listed on statement or balance due to Security Health Plan if practice was overpaid for services.
Service date – date of service billed by practice for claim listed.
Service code – code billed by provider for claim listed.
Quantity – quantity or units billed by provider for claim listed.
Charged amount – amount per line billed by provider for claim listed.
Allowed amount – amount allowed per line by Security Health Plan for claim listed.
Provider responsibility – amount per line Security Health Plan applied to provider responsibility.
Provider ANSI – ANSI associated with provider responsibility amount in 19.
Patient responsibility – amount per line Security Health Plan applied to patient responsibility.
Patient ANSI – ANSI associated with patient responsibility amount in 21.
Reimbursement – amount Security Health Plan paid per line.
Patient name
Member ID – Security Health Plan’s member identifier
Subscriber ID – Security Health Plan’s subscriber number
Claim number – Security Health Plan’s assigned claim number
Patient account – account number assigned by the practice
Patient totals – totals, per member, of charged amount, allowed amount, provider responsibility, patient responsibility and reimbursement
Repricer used – identifies what repricer was used to apply discounts
Provider responsibility – ANSI codes and descriptions for each ANSI used on statement to apply amounts to provider responsibility
Patient responsibility – ANSI codes and descriptions for each ANSI used on statement to apply amounts to patient responsibility
Total provider responsibility – total amount applied to provider responsibility per ANSI followed by a total of all provider responsibility on statement
Total patient responsibility – total amount applied to patient responsibility per ANSI followed by a total of all patient responsibility on statement
Provider appeal rights and responsibilities – provides appeal rights, responsibilities and timeframes for providers. Indicates Security Health Plan responsibilities related to appeals.