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Provider Manual

Provider Reporting of Member Complaints

Last Updated on August 28, 2018

In an effort to maintain patient satisfaction, regulatory and quality standards, Family Health Center affiliated providers are required to have a formal mechanism in place for the prompt response to and resolution of member complaints. The following provider responsibilities apply and may be audited by state/federal agencies or Security Health Plan at any time:

  • have a primary contact person for complaint management 
  • document the process for complaint handling 
  • investigate and provide a prompt response to facilitate complaint resolution 

If there are any questions or concerns, please contact a Provider Relations and Contracting manager at 1-800-548-1224.