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Provider Manual

Member Handbook/Evidence of Coverage

Last Updated on January 24, 2019

Each year, members are issued a booklet which provides them with important contact information, outlines our service area, lists member rights and responsibilities, includes our notice of privacy practices, provides information on the complaints, grievances and appeals process, and addresses other information about using their health insurance coverage. These books can be found on our Web site and the addresses listed below.

Commercial Member Handbook
BadgerCare Plus Member Handbook
Medicare Advantage Evidence of Coverage

For a paper copy of any of the Member Handbooks or Evidence of Coverage, please call 1-800-548-1224.