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Provider Manual

Contact information

Last Updated on November 20, 2018

Provider Customer Service hours:
Monday through Friday - 8 a.m. - 6 p.m.

Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
Fax: 715-221-9500

Phone Numbers:
Provider Customer Service: 1-800-548-1224

Option 2 – Durable Medical Equipment
Option 3 – High end imaging or radiation oncology
Option 4 - Behavioral health admissions
Option 5 - Medical prior authorizations
Option 6 – Claim status or claim denials
Option 7 – Benefits

Health Services Department notifications: 1-800-991-8109 
Option 1 - Emergency or urgent inpatient admission
Option 2 - Precertify an elective inpatient admission
Option 3 - Prior authorization request
Option 4 - Skilled nursing facility admission
Option 5/6 - Clinical information

Pharmacy prior authorization: 1-877-873-5611

Contact Provider Customer Service via email:
Send an email regarding Benefits and Eligibility or General Inquiries
Send an email for Subrogation
Send an email for Workers Compensation inquires
Send an email for COB inquiries
Send an email for Pharmacy Prior Authorization Inquiries

Claim Inquires
Send an email for Commercial Claims
Send an email for Medicaid/FHC Claims
Send an email for Medicare Claims

Claims fax numbers
Advocare claims: 715-221-9874
Claims processing: 715-221-9987
Commercial DME claims: 715-221-9918
Medicaid claims (DME and prior authorizations): 715-221-9937
Security Administrative Services claims: 715-221-9969
Security Health Plan Pharmacy Services: 715-221-9989

Health Services fax numbers
Medical prior authorization requests: 715-221-6616
Precertification for hospital, SNF, mental health inpatient admission: 715-221-9980

Providing care for members with special needs
If you need additional assistance providing care for  members with special needs, please call 1-800-991-8109 or visit   https://www.dhs.wisconsin.gov/disabilities/index.htm.