eviCore healthcare has been contracted by Security Health Plan to provide prior authorization (PA) review of certain musculoskeletal services for dates of service (DOS) May 1, 2019 and forward.
These authorizations will be for members enrolled in Security Health Plan Commercial, BadgerCare, and Medicare Advantage plans and the Security Administrative Services (SAS) plan for the Marshfield Clinic Health System Employer group. For all other SAS groups please review each member ID card to find the utilization management vendor (e.g. Hines) and prior authorization requirements.
It is the rendering provider’s responsibility to ensure prior authorization requirements are met before a member’s scheduled appointment. If PA requirements are not met, claims could be denied. If a provider changes any of the prior authorized service(s) during surgery to perform services other than the ones for which PA was obtained, provider must contact Security Health Plan within 72 business hours of the procedure to provide the new CPT code(s) that were performed. Provider must notify eviCore at 1-888-444-6185 with the updated information. If provider does not notify Evicore of the changes within 72 business hours of procedure, the claims for the unauthorized codes will be denied.
Marshfield Clinic rendering providers should contact Security Health Plan to obtain PA for members.
Non-Marshfield Clinic rendering providers should contact eviCore to obtain PA for members, per the guidelines outlined above and in the provider training materials.
Therapy services performed in conjunction with an inpatient stay, 23-hour observation or emergency room visit are not subject to prior authorization requirements.
Authorization is required for:
- Joint Surgeries
- Spine Surgeries
- Interventional Pain Management
To request a prior authorization:
- Login to www.evicore.com/pages/ProviderLogin.aspx
- Call eviCore at 1-888-444-6185
- Fax an eviCore healthcare request form (available at www.evicore.com) to 1-885-511-0403
For urgent requests:
If services are required in less than 48 hours due to the severity of the clinical presentation, please call eviCore’s toll-free number or you can initiate a case via the eviCore web portal for expedited prior authorization review. Be sure to tell the eviCore representative that the prior authorization request is for an urgent clinical presentation. If initiating the urgent request via the web you will have to upload clinical documentation with the case initiation.To request an authorization, submit your request online, by phone or fax:
View code list for the following prior authorizations:
- Joint surgeries
- Back surgeries
- Interventional pain management
- Musculoskeletal management provider orientation session
- Musculoskeletal management quick reference guide
- eviCore musculoskeletal program FAQ
eviCore healthcare’s Clinical Guidelines and request forms are available at: www.evicore.com or click here to access guidelines specific to Security Health Plan. Please call the Client Provider Operations department at 1-800-646-0418, option 4, if you have any questions or need more information.