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Provider Manual

Contact information

Last Updated on March 25, 2019

Contact information

Provider Customer Service hours:
Monday through Friday - 8 a.m. - 6 p.m.

Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
Fax: 715-221-9500

Phone Numbers:
Provider Customer Service: 1-800-548-1224
Option 0 – Opt Out to Member Customer Service
Option 2 – Durable Medical Equipment
Option 3 – High end imaging or radiation oncology
Option 4 - Behavioral health admissions or hospital precertification
Option 5 – Intentionally omitted
Option 6 – Eligibility, Claim status, denials or processing questions
Option 7 – Benefits

Health Services Department Notifications: 1-800-991-8109
Option 1 – Precertification, Urgent and Emergent Admissions, Prior Authorizations, SNF Admissions
Options 2-5 – Clinical Information for Utilization Review staff

Health Services Fax Numbers
Medical prior authorization requests: 715-221-6616
Precertification for hospital, SNF, mental health inpatient admission: 715-221-6616
Clinical information for hospital stay:  715-221-9980

Providing care for members with special needs
If you need additional assistance providing care for members with special needs, please call 1-800-991-8109 or visit
https://www.dhs.wisconsin.gov/disabilities/index.htm.

Security Health Plan Pharmacy Services
Pharmacy Prior Authorization: 1-877-873-5611 or 715-221-9604

Option 2 - Start a prior authorization
Send an email for
Pharmacy Prior Authorization Inquiries
Security Health Plan Pharmacy Services Fax #: 715-221-9989

Security Health Online (requires login with user name and password)

Claims Contact Information

Claim status, eligibility, benefits and prior authorization requirements can be verified on the Security Health Plan Provider Portal at https://www.securityhealth.org/providers.  If you do not have access please contact your practice’s Security Health Plan Portal administrator or if an account needs to be created click “Need help” and select “Register. 

If you are not able to find the information you are looking for on the Security Health Plan Portal please contact Provider Customer Service at 1-800-548-1224 or via the email addresses listed below.  As a reminder, claim status via phone or email will not be checked until claims are at least 30 days old.

Subrogation: shp.subrogation@securityhealth.org
Phone: 715-221-9443 or 888-213-4883

Workers Compensation:  shp.work.comp@securityhealth.org
Phone: 715-221-9503 or 800-548-4831

COB Inquiries: shpcob@securityhealth.org
Phone: 715-221-9503 or 800-548-4831

Inquiries for Benefits, Eligibility, Claim Information, or General Inquiries:
Commercial Benefits & Eligibility: shp.commercial.provider@securityhealth.org 
Commercial Claims:  shp.commercialclaims@securityhealth.org
Medicaid/FHC/Medicare Supplement/Senior Security Claims, Benefits & Eligibility:  shpgovt.claimprocess@securityhealth.org
Security Health Plan Medicare Advantage Claims, Benefits & Eligibility:  advocare.claim@securityhealth.org
Security Administrative Services: sascs@sastpa.com
Phone: 800-570-8760

Claims Fax Numbers
Medicare Advantage claims: 715-221-9874
Commercial claims: 715-221-9987
DME (Commercial & Medicaid) claims: 715-221-9918
Medicaid claims & prior authorizations: 715-221-9937
Security Administrative Services claims: 715-221-9969