If this request is urgent, contact Customer Service during regular business hour. Our numbers are listed below.
Note: Please do not send personal medical information through this form. We believe in keeping your private information private.
TTY for hearing and speech impaired:
Customer service telephone hours
Monday-Friday 7 a.m.-5:30 p.m.
Medicare Advantage telephone hoursOct. 1-March 31 - Every Day: 8 a.m.-8 p.m.
April 1-Sept. 30 - Monday-Friday: 8 a.m.-8 p.m. Weekends: Leave a voicemail and we will return your call the next business day.
If you do not speak English, call any of the above Customer Service numbers for free interpreter services.
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.