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Information from your health plan about COVID-19 (coronavirus disease)

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Contact Us

If this request is urgent, contact Customer Service during regular business hour. Our numbers are listed below.

Note: Please do not send personal medical information through this form. We believe in keeping your private information private.


Phone numbers:

Customer Service:

BadgerCare Plus:

Medicare Advantage:

TTY for hearing and speech impaired:

Customer service telephone hours

Monday-Friday 7 a.m.-5:30 p.m.

Medicare Advantage telephone hours

Oct. 1-March 31 - Every Day: 8 a.m.-8 p.m.
April 1-Sept. 30 - Monday-Friday: 8 a.m.-8 p.m. Weekends: Leave a voicemail and we will return your call the next business day.

Lobby hours

Monday - Friday, 7:30 a.m. to 4 p.m. 


Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
715-221-9555 or 1-800-472-2363
Fax 715-221-9500


If you do not speak English, call any of the above Customer Service numbers for free interpreter services.

24-hour service

Do you need help? Have a question? Why not try My Security Health Plan?
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.

Member Advocate

If you ever feel like we’re not treating you right, ask for the Member Advocate. We’ll look into it. Call now 1-800-472-2363.