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EVERYTHING FOR OUR MEMBERS

Want to check on a claim? Find an in-network provider? Or connect with a nurse practitioner via Care My Way? Just log in to My Security Health Plan to get started. You can also learn the basics of your plan in the Member Handbook.

View the Medicaid Member Handbook Get started with Care My Way

  • Care My Way

    Care My Way is available 24/7! Save yourself a trip to the doctor. For many common health ailments, you can talk to a Care My Way® nurse practitioner without leaving home. They can verify your symptoms over the phone through a virtual visit and, if needed, call a prescription into the pharmacy of your choice – saving you time, money and hassle.

    Get connected

  • Keeping me healthy

    Security Health Plan is dedicated to helping you manage your health. Take advantage of the tools and resources available to you to help you get healthy and stay healthy.  

    Get wellness resources

  • Is something keeping you from your best health?

    Click below for help with personal, family or social needs that may keep you from your best health.

    Find help now

  • Prior authorization

    Security Health Plan requires prior authorization for some medical services or equipment, but we can help you better understand it and the process. While your provider will generally handle these requests, it is your responsibility to make sure the process is followed. Let us help you make sure everything is taken care of.

    Learn more

  • Get personalized support

    Get personalized care management services from our nurses and social workers. Our team can help you with chronic conditions and help you navigate any ongoing health concerns.

    Learn more

View the BadgerCare Plus Ombuds brochure

Online access to your health plan

Manage your health care online with our fast, easy and secure My Security Health Plan online tool and smartphone app. They allow you to manage your health care on the go.

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Get the My Security Health Plan mobile app

We pride ourselves on having World-Class* Customer Service and we want to make sure you have the same great experience whether you call  our Customer Service Department, chat with us online or log in to your My Security Health Plan account. We also expanded your access to services within our mobile app – which is now available for download.

When logged in to your account, you can quickly, easily and securely:

  • Pay your bill online (if applicable)
  • Chat with a member of our Customer Service team
  • Control your communication preferences
  • Update your primary care provider 
  • Check claims and prior authorizations
  • Find a doctor in your plan’s network
  • Start a virtual care visit
  • Track spending and responsibility
  • View plan documents
  • And much more

*Security Health Plan has been recognized by Service Quality Measurement Group (SQM), a leading North American research firm that specializes in customer service improvement, with the World-Class Customer Experience Certification  every year since 2016.

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  • Track spending.
  • View claims
  • Start a virtual visit
  • Find an in-network doctor