Tips for choosing a primary care provider

Choosing a primary care provider (PCP) is an important step in managing your health. Your PCP is your main point of contact for care, helping you stay healthy and guiding you when you need additional services.

Here are a few tips to help you find the right fit.

Choose a provider who fits your needs

There are several types of providers who offer primary care. Understanding the differences can help you choose one that fits your health needs.

Family practice – Care for patients of all ages: from newborns to older adults. They treat a wide range of conditions and are a good option for families who want one provider for everyone.

Internal medicine – Focus on adult care. They specialize in preventing, diagnosing and managing diseases, including chronic conditions.

General practice – Provide care for patients of all ages and health needs, similar to family practice providers.

Pediatricians – Specialize in caring for infants, children and teens.

Choosing the right type of provider can help ensure you get care that meets your specific needs.

Make sure your provider is in-network

Seeing an in-network provider usually costs less than going out of network.

Before choosing a provider, check to make sure they are included in your health plan’s network. You can:

• Search the provider directory online
• Log in to your member portal
• Call customer service at (800) 472-2363 (TTY: 711) for help

Consider location and convenience

Think about what will make it easiest for you to get care when you need it.

Ask yourself:

• Is the office close to home, work or school?
• Do the office hours fit your schedule?
• Do they offer evening or weekend appointments?
• Are virtual visits available?

Choosing a convenient location and schedule can make it easier to stay on top of your care.

You can use our provider directory to search for providers by location.

Schedule a first visit

Meeting your provider in person can help you decide if they’re the right fit.

During your visit, consider:

• Do you feel comfortable asking questions?
• Does the provider listen and explain things clearly?
• Is the office staff helpful and respectful?

You’ll want a provider you trust; someone you can build a long-term relationship with.

Be ready to talk about your health

To get the most out of your care, be prepared to share:

• Your medical history
• Current medications
• Any ongoing health concerns

This helps your provider understand your needs and work with you to create a care plan that supports your health.

Ready to get started? Use our provider directory to find a primary care provider near you.