We pride ourselves on having World-Class* Customer Service and we want to make sure you have the same great experience whether you call  our Customer Service Department, chat with us online or log in to your My Security Health Plan account. We also expanded your access to services within our mobile app – which is now available for download.

When logged in to your account, you can quickly, easily and securely:

• Pay your bill online (if applicable)
• Chat with a member of our Customer Service team
• Control your communication preferences
• Update your primary care provider 
• Check claims and prior authorizations
• Find a doctor in your plan’s network
• Start a virtual care visit
• Track spending and responsibility
• View plan documents
• And much more

*Security Health Plan has been recognized by Service Quality Measurement Group (SQM), a leading North American research firm that specializes in customer service improvement, with the World-Class Customer Experience Certification  every year since 2016.