We ask because we care
As a member of Security Health Plan, you may be asked about your race, ethnicity, preferred language and sexual orientation.
This information will help us provide benefits, services and programs to meet the needs of the diverse members we serve.
Why are you asking for this information?
We are asking for this because we care about you and all our members. Your information will help us do better as a health plan and make a difference for people in our communities. It’s important to us to reduce health disparities and create an environment of inclusivity.
What will you do with my race, ethnicity and sexual orientation information?
Your information is safe and confidential. It will only be shared with Security Health Plan employees and any healthcare provider that participates in your care. Your information will be used to:
- Create programs and services to meet the needs of our members
- Help our members get the care they need
- Find and address healthcare disparities
- Ensure we are meeting your language needs
- Let our staff know what gender pronouns you use (for example she/her, he/him, they/them)
- Create health education materials
Your information will not be used to/for:
- Discriminate against anyone
- Pay claims or determine benefits
- Determine your cost or eligibility for benefits
- Underwriting
- Deny services, coverage or benefits
How we protect your information:
- We use secure methods to help ensure only authorized staff can access systems and information needed to perform their job duties.
- Access to information is based on job responsibilities and is reviewed and updated as needed to support privacy and security.
- Staff who need access to personal health information (PHI) to perform their work are required to follow privacy and security requirements.
- We use safeguards to protect PHI when stored, used, or shared electronically.
- We maintain processes for managing technology resources and information throughout their use, storage, transfer, and disposal.
- We use organizational and technical safeguards to help protect PHI on approved devices and systems. Access to PHI is removed when it is no longer needed.
Why should I give you this information? Don’t you already have my information?
You are not required to provide this information. While we sometimes receive data about your race, language or gender, we want to make sure the information we have on file for you is correct. This will help us identify areas we can improve and make sure everyone in our community is getting the programs, services and care they need to reach their best health.
How can I help?
You can provide your information using one of the following methods:
- Log in to your My Security Health Plan account either online or through the mobile app. You can easily create an account at www.securityhealth.org/registration. Once logged in to your account, click on "My information" under "Account."
- Call our Customer Service Department at (800) 791-3044 (TTY: 711), Monday through Friday, 7 a.m. to 5 p.m. to provide your information over the phone. You may also call our Customer Service Department to request a form be mailed to you.