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Questions about the My Security Health Plan registration process

How do I start the registration process?
Go to  www.securityhealth.org/registration. Follow the prompts on the screen to complete the process.

What is needed for registration?
You will need to enter your first and last name, date of birth and subscriber or Medicaid number. Once you’ve created a username and password, you will be asked to verify your identity. There are four ways to verify your identity.

  1. If the email address you entered matches the email address Security Health Plan has on file for you, you can verify your identity with a link sent to you by Security Health Plan via email.
  2. You can also verify your identity by providing the last four numbers of your Social Security Number. 
  3. If you have a cell phone number in your Security Health Plan file, we can send you a text message with a  personal identification number (PIN) code.
  4. You can also have a personal identification number (PIN) sent to you through the mail and log in once received.

How do I create a username and password?
After entering your name, date of birth and subscriber or Medicaid number on the registration page, you will be asked to create a username and password.

How can I verify the email address Security Health Plan has on file for me?
Call our Customer Service team to update your email at (800) 472-2363 (TTY: 711), Monday through Friday from 7 a.m. to 5 p.m.

How can I verify my identity during the account registration process?
There are four ways to verify your identity:

  1. If the email address you entered matches the email address Security Health Plan has on file for you, you can verify your identity with a link sent to you by Security Health Plan via email.
  2. You can also verify your identity by providing the last four numbers of your Social Security Number.
  3. If you have a cell phone number in your Security Health Plan file, we can send you a text message with a  personal identification number (PIN) code.
  4. You can also have a personal identification number (PIN) sent to you through the mail and log in once received.

Questions about how to login to your My Security Health Plan account

How do I log in to My Security Health Plan?
Go to  www.securityhealth.org. You should see a blue "Members login" circle on the page. Simply type in your username and password to log in.  

My PIN has expired, what do I do?
If you attempt to log in after your PIN has expired, a new PIN will be mailed to you automatically, you do not need to request it.

Questions about your My Security Health Plan password

I changed my password but the new password isn't working. What should I do?
Click here for more information on resetting your username and password or to reset either. 

I have received emails but can't log in with that email address, why not?
If you share an email address with another My Security Health Plan user you are likely receiving emails for their account. You can try logging in with the other user’s login or set up your own login using a different email address.

If you continue to have issues, please contact our Customer Service team at (800) 472-2363 (TTY: 711), Monday through Friday from 7 a.m. to 5 p.m.

I clicked the reset password button but the email link is expired, what can I do now?
Be sure you are using the most recent password reset link emailed to you. We recommend deleting old password reset emails so you don’t inadvertently use an old link.

Other

Can I use any browser?
My Security Health Plan works best on Google Chrome, Firefox and Microsoft Edge.

How do I update my mailing address?
Call our Customer Service team at (800) 472-2363 (TTY: 711), Monday through Friday from 7 a.m. to 5 p.m. to update your mailing address.

I am not receiving emails from Security Health Plan. How can I fix this?
Some members who use Microsoft email services, including Hotmail, Live, Outlook and MSN do not receive emails from Security Health Plan. This is an issue we are aware of. Be sure to add securityhealth.org as a safe sender. Then, be sure to leave enough time for your email vendor to update the safe sender list before trying the process again.

To do this:

Also be sure to check in the “Other” folder for your email messages.