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Information from your health plan about COVID-19 (coronavirus disease)

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COVID-19 Updates for employers

This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family and others. We’ve included links to resources below that can provide additional information.  We will update this page as information becomes available in this ever-changing situation. 

COVID-19 benefit information

Security Health Plan will cover many testing, testing-related and treatment services related with COVID-19. Different plan types are listed in the left column of the table below. You can see what benefits are included with the plan or plans you offer your employees. If you have employees with additional questions please have them call the number on the back of their ID card or our general Customer Service line at 1-800-472-2363. You may also share this link with your employees to outline their benefit information: www.securityhealth.org/covid19/members.

Security Health Plan members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.

  Active COVID-19 testing and testing-related services Serological or antibody testing and testing-related services Inpatient and observation treatment related to COVID-19 Out-of-network coverage  Telehealth
Large employer group  Covered at 100%   Covered at 100%   Covered at 100%   If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services
 Small employer group  Covered at 100%   Covered at 100%   Covered at 100%   If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.   An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way  services
 Marshfield Clinic Health System employees (self-funded non-governmental employer)  Covered at 100%   Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services
Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer)  Covered at 100%   Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free,  unlimited coverage for   Care My Way services
 Governmental self-funded groups  Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  Please call Security Administrative Services at 1-800-570-8760 for details.
 Non governmental self-funded groups  Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  Please call Security Administrative Services at 1-800-570-8760 for details.  Please call Security Administrative Services at 1-800-570-8760 for details.

*The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.


Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned that they may have been exposed to COVID-19, are encouraged to call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

COVID-19 Helpline now available

For NON-SYMPTOMATIC questions regarding COVID-19, call the Marshfield Clinic Health System COVID-19 helpline at 1-877-998-0880. This line is open 24 hours a day, 7 days a week.

Premium billings

Premium payments are subject to our current non-payment policy.   

Families First Coronavirus Response Act: Employee Paid Leave Rights

Department of Labor resource link: https://www.dol.gov/agencies/whd/pandemic/ 

Furloughs and Layoff Policies

Security Health Plan will allow for adjustments to your employee eligibility and termination policy during the COVID-19 pandemic.

Your employer handbook defines who is eligible for benefits. Security Health Plan will follow what is in the Group Insurance Policy and employer handbook. If you would like to make changes to your policies, you will need to consider the following and present us with an amendment to your handbook.

Eligibility and termination guidelines during a pandemic:

Employee Premium Payment During Leave

If eligibility is maintained during a furlough, you may collect the employee’s share of premium to maintain coverage during leave of absence.

Premiums may be collected in one of the following manners:


Patient Care at Marshfield Clinic Health System

For patient safety and as a precautionary measure for health care workers, Marshfield Clinic Health System patient care is making adjustments for non-essential and elective appointments and procedures. Those patients who will be impacted are being contacted to discuss their needs and either schedule via telehealth or reschedule.

If you or your employees are experiencing symptoms of a fever, cough or shortness of breath, or are concerned that you may have been exposed to COVID-19, please call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

Telehealth available from multiple providers

Many providers have delayed routine, non-emergent appointments, but are now offering telehealth services.

Marshfield Clinic Health System closures

The Marshfield Clinic Health System website includes a link to facility closures. If you have questions about Marshfield Clinic Health System location closures, go to: https://www.marshfieldclinic.org/patient-resources/covid-19-temporary-location-closings.

Marshfield Clinic Health System Occupational Health, Wellness and Employer Onsite Care Services

We are also taking precautionary measures with our Marshfield Clinic Health System occupational health, wellness and onsite care programs:

We will continue to see employees at Marshfield Clinic Health System clinics for:

1.     Audiometry, hearing conversation programs
2.     Department of Transportation drug screens
3.     Respirator fit testing, PFTs, and medical clearance
4.     Mine Safety Health Act physicals (pre-placement, monitoring, and termination physicals), police preplacement, Occupational Safety and Health Administration required medical surveillance program physicals (pre-placement, monitoring, and termination physicals)
5.     Certified Driver Medical Examinations
6.     Initial Worker’s Compensation visits
7.     Worker’s Compensation follow-ups
8.     MCHS employees and volunteer Occupational Health services
9.     Employer requested drug screens
10. Pre-placement exams
11. Certain onsite wellness programs

We will work with employers to determine if they need onsite services continued at their facilities during this time.

We are postponing new requests for Care My Way @ Work demonstrations and installations until the public health emergency is completed.

The COVID-19 pandemic is a fluid situation, policies and information are changing quickly as we work together to address the health and safety of our communities.   We will continue to do our best at reaching out to our partners and our clients as changes are made.

Last updated: Wednesday, May 13, 2020.