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Information from your health plan about COVID-19 (coronavirus disease)

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COVID-19 Updates for employers

This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family and others. We’ve included links to resources below that can provide additional information.  We will update this page as information becomes available in this ever-changing situation. 

Our most recent webinar

Did you miss our past webinars?

You're in luck they're linked below.
Easing employer cost burden of COVID-19 (August 5, 2020)
The Race for a Safe and Effective COVID-19 Vaccine (July 29, 2020)
Leaders' Guide to Psychological First Aid (PFA) (July 22, 2020)
Q&A: More Best Practices for Handling COVID-19 at Your Location ( July 15, 2020)
Speaking to the Science: Current Information on COVID-19 Issues (July 8, 2020)
COVID: Antibody Testing and Remote Workforce Issues (June 24, 2020)
Best Practices for Handling a Positive COVID-19 Test at Your location (June 17, 2020)
Expansion of COVID-19 Testing and Maintaining Mental Health in Times of Change (June 10, 2020)
Ideas and Resources to Help Your Employees and Greater Community Moving Forward (June 3, 2020)
Telehealth and Care My Way® Patient Care During COVID-19 and Beyond (May 27, 2020)

Best Practices for Navigating State of Wisconsin COVID-19 Policy Changes (May 20, 2020)
Creating Safer  Worksites During COVID-19 (May 13, 2020)
Our response to keeping your employees safe, health and informed (April 29, 2020)


We’ve got you covered

Security Health Plan will cover many testing, testing-related and treatment services related with COVID-19. Please find your plan in the left column of the table below to see what benefits are included with your plan. If you have any questions call the number on the back of your ID card or our general Customer Service line at 1-800-472-2363.

Security Health Plan members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.

 
  Active COVID-19 testing and testing-related services Testing and related services Serological or antibody testing and testing-related services COVID Vaccines, preventive service/items Inpatient and observation treatment related to COVID-19 Out-of-network coverage Telehealth
Large employer group

Covered at 100%

Until the end of the public health emergency or March 13, 2021, whichever is later

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Contact Customer Service for specific plan benefits.

An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.


Small employer group

Covered at 100%

Until the end of the public health emergency or March 13, 2021, whichever is later

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Contact Customer Service for specific plan benefits.

An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.


Marshfield Clinic Health System employees (self-funded non-governmental employer)

Covered at 100%

Until the end of the public health emergency or March 13, 2021, whichever is later

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Please call Security Administrative Services at 1-800-570-8760 for details. An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer)

Covered at 100%

Until the end of the public health emergency or March 13, 2021, whichever is later

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Please call Security Administrative Services at 1-800-570-8760 for details. An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Governmental self-funded groups

Covered at 100%

Until the end of the public health emergency or March 13, 2021, whichever is later

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100% Please call Security Administrative Services at 1-800-570-8760 for details. Please call Security Administrative Services at 1-800-570-8760 for details. Please call Security Administrative Services at 1-800-570-8760 for details.
Non governmental self-funded groups

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100%

Until the end of the National Public Emergency (Currently October 23)

Covered at 100% Please call Security Administrative Services at 1-800-570-8760 for details. Please call Security Administrative Services at 1-800-570-8760 for details. Please call Security Administrative Services at 1-800-570-8760 for details.

*The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.


Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned that they may have been exposed to COVID-19, are encouraged to call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

COVID-19 Helpline now available

For NON-SYMPTOMATIC questions regarding COVID-19, call the Marshfield Clinic Health System COVID-19 helpline at 1-877-998-0880. This line is open 24 hours a day, 7 days a week.

IRS Notice Allows for Changes to Plan Elections During National Emergency

On May 12, 2020, the IRS released Notice 2020-29 which provides much needed plan year election relief for participants in Section 125 plans in general. The Notice was in response to the COVID-19 National Emergency as the pandemic altered the funding needs for many participants.

During the national emergency period, Security Health Plan will allow employees one plan election change to revoke their current group health plan election for 2020 and select another health plan option that Security Health Plan offers. Additional changes after this one time election option are only allowed during the employer group’s open enrollment period or if the employee has a qualifying life event.

If an employer decides to allow employees to make enrollment changes regarding this IRS Notice, Security Health Plan requests written confirmation from the group to allow for such changes.

COBRA Deadlines Extended for National Emergency

Due to the COVID-19 National Emergency, deadlines to take action regarding COBRA/State Continuation elections and make payments have been extended. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and does not count toward the deadlines for COBRA/State Continuation election timeframes, special enrollment timeframes, as well as claim procedure and external review process timeframes. It is unknown when the national emergency will expire.

Specifically, Security Health Plan will no longer count days during the Outbreak Period towards the:

Group Health Plans

All ERISA Plans

Fully Insured and Self-funded Benefit Coverage

For your fully insured clients covered by Security Health Plan

Premium billings

Premium payments are subject to our current non-payment policy.   

Families First Coronavirus Response Act: Employee Paid Leave Rights

Department of Labor resource link: https://www.dol.gov/agencies/whd/pandemic/ 

Furloughs and Layoff Policies

Security Health Plan will allow for adjustments to your employee eligibility and termination policy during the COVID-19 pandemic.

Your employer handbook defines who is eligible for benefits. Security Health Plan will follow what is in the Group Insurance Policy and employer handbook. If you would like to make changes to your policies, you will need to consider the following and present us with an amendment to your handbook.

Eligibility and termination guidelines during a pandemic:

Employee Premium Payment During Leave

If eligibility is maintained during a furlough, you may collect the employee’s share of premium to maintain coverage during leave of absence.

Premiums may be collected in one of the following manners:


Patient Care at Marshfield Clinic Health System

Marshfield Clinic Health System patient care is contacting patients to reschedule previously delayed appointments and procedures. Appointments are being made for in-person or telehealth appointments as appropriate for each patient’s care needs.

If your clients are experiencing symptoms of a fever, cough or shortness of breath, or are concerned that you may have been exposed to COVID-19, please call the Marshfield Clinic Health System Nurse Line at 1-844-342-6276 (or 1-800-549-3174 for Security Health Plan members), before visiting a doctor’s office, urgent care, hospital or emergency room.

Telehealth available from multiple providers

Many providers have delayed routine, non-emergent appointments, but are now offering telehealth services.

Marshfield Clinic Health System updated hours of operation

The Marshfield Clinic Health System website includes a link to facility hours of operation. If you have questions about Marshfield Clinic Health System location hours, go to: https://www.marshfieldclinic.org/patient-resources/covid-19-temporary-location-closings.

Marshfield Clinic Health System Occupational Health, Wellness and Employer Onsite Care Services

As Wisconsin businesses re-open, Marshfield Clinic Health System Occupational Health and Security Health Plan Business Health Solutions teams are offering a full range of on-site and consultative services to help create safer worksites and safely get their employees back to work during the ongoing COVID-19 situation. Services include:

We are also taking precautionary measures with our Marshfield Clinic Health System occupational health, wellness and onsite care programs:

We will continue to see employees at Marshfield Clinic Health System clinics for:

1.     Audiometry, hearing conversation programs
2.     Department of Transportation drug screens
3.     Respirator fit testing, PFTs, and medical clearance
4.     Mine Safety Health Act physicals (pre-placement, monitoring, and termination physicals), police preplacement, Occupational Safety and Health Administration required medical surveillance program physicals (pre-placement, monitoring, and termination physicals)
5.     Certified Driver Medical Examinations
6.     Initial Worker’s Compensation visits
7.     Worker’s Compensation follow-ups
8.     MCHS employees and volunteer Occupational Health services
9.     Employer requested drug screens
10. Pre-placement exams
11. Certain onsite wellness programs

We will work with employers to determine if they need onsite services continued at their facilities during this time.

We are postponing new requests for Care My Way @ Work demonstrations and installations until the public health emergency is completed.

The COVID-19 pandemic is a fluid situation, policies and information are changing quickly as we work together to address the health and safety of our communities.   We will continue to do our best at reaching out to our partners and our clients as changes are made.

Last updated: July 31, 2020.