Skip to Content

Information from your health plan about COVID-19 (coronavirus disease)

Learn more

Coronavirus Disease 2019 (COVID-19): Coverage information and resources

The coronavirus COVID-19 has been covered extensively in the news and online, and many people are asking questions about their risks. This webpage includes answers to questions you may have, along with resources you can use to help protect yourself, your family and others. We’ve included links to resources below that can provide additional information.  We will update this page as information becomes available in this ever-changing situation. 

Coronavirus (COVID-19) information for employers and providers

If you operate a business, we have included links to additional information about how you can prepare and protect your employees and maintain your operations.  Security Health Plan is closely monitoring updates with the coronavirus (COVID-19). We've made updates for certain provider services. Please click the button below to view recent information.

View employer resources

View provider information

Coronavirus (COVID-19) information for members

Practice social distancing: Please call for service

To help prevent the spread of COVID-19, we are closing our building to visitors until further notice. For quick, personalized service please call or use our online services:

Security will only accept orders for the over-the-counter (OTC) credit online

We will not accept any orders for the over-the-counter (OTC) credit through the mail or fax. All orders must be placed online.

Protect yourself and your information from scammers

There have been reports of people trying to use the fear of COVID-19 to run scams. Some of these scams are over the phone, via email and others are in the home. These scams include promises of in-home testing for COVID-19 or to mail you an at-home test for the virus. These are not legitimate. If you do not know a caller or are unable to verify the call is legitimate, do not provide your personal information. Do not open your home to strangers. If you think you may have been scammed, report your experience by calling the Wisconsin Department of Agriculture, Trade and Consumer Protection at 1-800-422-7128 or online at

Medicare seminar and in-person appointments cancelled

Security Health Plan has cancelled our Medicare seminars and individual in-person appointments at our Answer Centers. We are happy to arrange a personal phone call to assist you in learning about Security’s health insurance options. Please call 1-800-622-7790 Monday-Friday, 8 a.m. to 5 p.m. If you are hearing- or speech-impaired call TTY 711.

Prevention, testing and treatment questions

How can I protect myself from getting sick?

What phone number can I call for advice on whether I should be seen?

Where can I go to get tested?

Where can I go for treatment?

How much will it cost me to get testing/treatment?

Pharmaceutical questions

I have seen /heard that some insurances are allowing early refills on medications due to COVID and recommendations to avoid crowds and stay home. May I have an early refill on my medication?

I am at increased risk for COVID due to age (elderly), immunocompromised, or chronic health condition (examples include lung disorders such as COPD, cardiovascular disease such as congestive heart failure, uncontrolled diabetes), should I go in to the pharmacy to pick up my prescriptions?

I am planning on traveling for vacation and want to be sure that I have enough medication for vacation plus extra in case of a quarantine situation.  Can I obtain an early refill?

Will I be allowed more than a 30- or 90-day supply on refills? (Members are asking for up to 6 months supply of medications)

Will there be a drug shortage because many medications come from overseas (China)?

Are the drugs imported from overseas contaminated?

Is there a shortage of acetaminophen (Tylenol® and ibuprofen (Advil®)?

What do consumers need to know?

What are alternative pain treatment options if needed?

Should I stop taking my ACE/ARB medication?

Should NSAIDs [e.g., ibuprofen (Advil®), naproxen (Aleve®)] be used as a treatment option for patient with symptoms of COVID-19?

Should I be receiving hydroxychloroquine/ chloroquine alone or in combination with azithromycin to prevent or treat COVID?

COVID-19 Updates for employers

Fully Insured and Self-funded Benefit Coverage

For your fully insured clients covered by Security Health Plan

For your self-funded clients, we will work with them to adjust benefits as needed. Our current self-funded clients are covering labs at 100% and some are choosing to adjust other benefits too; just let us know.

COVID-19 Helpline now available

For NON-SYMPTOMATIC questions regarding COVID-19, call our helpline: 877-998-0880.   Open 24 hours a day, 7 days a week.

Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned that they may have been exposed to COVID-19, are encouraged to call the Marshfield Clinic Health System Nurse Line at 1-844-342-6276, before visiting a doctor’s office, urgent care, hospital or emergency room.

Premium billings

Premium payments are subject to our current non-payment policy. However we are looking into options for flexibility. We are trying to get a sense of how many employers may be affected. We are hoping to release a revised policy by March 25. Please be patient as information is changing quickly. We are assessing guidance from Wisconsin’s Office of Commissioner of Insurance that we received on March 20.

Families First Coronavirus Response Act: Employee Paid Leave Rights

Department of Labor resource link:

Furloughs and Layoff Policies

Security Health Plan will allow for adjustments to employers’ employee eligibility and termination policy during the COVID-19 pandemic.

The employer handbook defines who is eligible for benefits. Security Health Plan will follow employers’ definition of benefit eligible employees. We will continue to follow what is in the Group Insurance Policy and employer handbook. If employers would like to make changes to their policies, we will need them to consider the following and present us with amendment to their handbook.

Eligibility and termination guidelines during a pandemic:

Employee Premium Payment During Leave

If eligibility is maintained during a furlough, the employer may collect the employee’s share of premium to maintain coverage during leave of absence.

Premiums may be collected in one of the following manners:

Patient Care at Marshfield Clinic Health System

For patient safety and as a precautionary measure for health care workers, Marshfield Clinic Health System patient care is making adjustments for non-essential and elective appointments and procedures. Those patients who will be impacted are being contacted to discuss their needs and either schedule via telehealth or reschedule.  

If your clients are experiencing symptoms of a fever, cough or shortness of breath, or are concerned that you may have been exposed to COVID-19, please call the Marshfield Clinic Health System Nurse Line at 1-844-342-6276 (or 1-800-549-3174 for Security Health Plan members), before visiting a doctor’s office, urgent care, hospital or emergency room.

Marshfield Clinic Health System Occupational Health, Wellness and Employer Onsite Care Services

This may not impact your clients, but we do want you to be aware that we are also taking precautionary measures with our Marshfield Clinic Health System occupational health, wellness and onsite care programs:

We will continue to see employees at Marshfield Clinic Health System clinics for:

  1. Audiometry, hearing conversation programs
  2. DOT drug screens
  3. Respirator fit testing, PFTs, and medical clearance
  4. Mine Safety Health Act physicals (pre-placement, monitoring, and termination physicals), police preplacement, Occupational Safety and Health Administration required medical surveillance program physicals (pre-placement, monitoring, and termination physicals)
  5. Certified Driver Medical Examinations
  6. Initial Worker’s Compensation visits
  7. Worker’s Comp follow-ups for those currently off work
  8. MCHS employees and volunteer Occupational Health services (considered onsite)

We will work with employers to determine if they need onsite services continued at their facilities during this time.

We are rescheduling or postponing new requests for:

  1. Employer requested drug screens mandated by employer policy and not Federal or State law
  2. Worker’s Compensation follow-up for those returned to work with restrictions
  3. Pre-placement exams not under a federally regulated program
  4. Care My Way @ Work demonstrations and installations
  5. Certain onsite wellness programs

Community Fund

Marshfield Clinic Health System  and Security Health Plan  have established the Marshfield Clinic Health System / Security Health Plan COVID-19 Community Support Fund. The purpose of the fund is to provide financial resources quickly and easily to local community organizations that can help “flatten the curve” by addressing local needs and issues associated with the COVID-19 virus.

As part of our support of the communities we serve, the Community Support Fund will distribute up to $400,000 to initiate or sustain efforts focused on addressing community needs associated with food insecurity, childcare, elder care, emergency transportation or other challenges due to the statewide public health emergency. Eligible organizations include 501c non-profits, local government agencies, public health departments and school districts. Non-501c organizations will also be considered (e.g. local church willing to deliver food to home bound individuals). Additional eligibility and funding information, along with the application can be found here:

Security Health Plan Employer/Broker COVID-19 fact sheet


The COVID-19 pandemic is a fluid situation, policies and information are changing quickly as we work together to address the health and safety of our communities. Information provided in this document is accurate as of 3/20/2020.   We will continue to do our best at reaching out to our partners and our clients as changes are made.

Information for providers

Providers working at additional locations to help with altered workflow during COVID-19

Security Health Plan understands the situations that may arise during the COVID-19 pandemic that may require providers to work at health care locations where they normally do not practice. Security Health Plan created guidelines for our provider affiliates to report health care facility changes to Security Health Plan to facilitate payment for services during this time and into the future. Please check this page for any updates as COVID-19 evolves.

To report provider location changes please fill in the Excel spreadsheet    “COVID-19 Additional Provider Locations”  and email it to both of the following addresses and

Coronavirus COVID-19 Interim Policy Coverage for Telehealth Services

Effective immediately, Security Health Plan will cover telehealth services as outlined in its updated Telehealth Medical Policy through 04/30/20. View Telehealth Medical Policy

Security Health Plan will be re-assessing and updating this policy as necessary as situations change during the coronavirus COVID-19 pandemic.

The coverage outlined in the Telehealth Medical Policy will cover providers who are credentialed and affiliated with Security Health Plan. Telehealth visits will be reimbursed according to the provider’s current Security Health Plan contracted rate and the member’s plan cost sharing will apply.

Commercial and Security Administrative Services Products: Providers should bill telehealth services with POS 02 and modifiers GQ, GT, or 95 if applicable.
BadgerCare/Medicaid plans:  Providers should follow Forward Health guidance for billing telehealth services.
Medicare plans:  Providers should follow CMS guidance for billing telehealth services.


Last updated:  Friday, March 27, 2020