Member Advocate

If you ever feel like we’re not treating you right, ask for the Member Advocate. We’ll look into it. Call now 1-800-472-2363.

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Phone numbers

Customer Service:
1-800-472-2363

BadgerCare Inquiries:
1-800-791-3044

Medicare Advantage Inquiries:
1-877-998-0998

TTY for Hearing and Speech Impaired:
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If you do not speak English, call any of the above Customer Service numbers for free interpreter services.

Customer Service telephone hours:

Monday-Friday: 7 a.m.-5:30 p.m.

Medicare Advantage telephone hours:

Oct. 1-March 31 - Every Day: 8 a.m.-8 p.m.
April 1-Sept. 30 - Monday-Friday: 8 a.m.-8 p.m. Weekends: Leave a voicemail and we will return your call the next business day.


 

Security Health Plan lobby hours:

Monday-Friday 7:30 a.m.-5:00 p.m.
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Location

Main Office:
Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000

715-221-9555 or 1-800-472-2363
Fax 715-221-9500