What’s on your mind?
Our award-winning Customer Service team is here to answer all of your questions. Simply fill out the form below and we’ll be in touch within one business day.
If your request is urgent, call our Customer Service Department during regular business hours. Our numbers are listed below.
Note: Please do not send personal medical information through this form. Keeping your personal information private is our top priority.
Required
Phone numbers:
- Customer Service:
- 1-800-472-2363
- BadgerCare Plus:
- 1-800-791-3044
- Medicare Advantage:
- 1-877-998-0998
- TTY for hearing and speech impaired:
- 711
Customer service telephone hours
Monday-Friday 7 a.m.-5:00 p.m.
Medicare Advantage telephone hours
Oct. 1-March 31 - Every Day: 8 a.m.-8 p.m.April 1-Sept. 30 - Monday-Friday: 8 a.m.-8 p.m. Weekends: Leave a voicemail and we will return your call the next business day.
Location
Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
715-221-9555 or 1-800-472-2363
Fax 715-221-9500
If you do not speak English, call any of the above Customer Service numbers for free interpreter services.
24-hour service
Do you need help? Have a question? Why not try My Security Health Plan?
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.
Member Advocate
If you ever feel like we’re not treating you right, ask for the Member Advocate. We’ll look into it. Call now 1-800-472-2363.