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24-hour Nurse Line


Get health advice by phone

Many emergency room visits involve medical situations that do not require immediate attention. If you believe a life is in danger, seek emergency care without delay. But if you're not certain whether you need to seek immediate help, you can count on our 24-hour Nurse Line for reliable health information. Just call 1-800-549-3174  (TTY 711).

Get help right away by phone

Our 24-hour Nurse Line allows members to help themselves and their families to health information they need, whenever they need it, seven days a week including holidays. And they can use it as often as they like, always at no charge.

Registered nurses are always ready to help a mother decide whether her child can wait until morning to see a doctor. They can provide information on treating a minor illness or injury at home. Or they can provide referrals to community-support resources or support groups when they are needed. All it takes is a toll-free phone call.

What happens when you call?

  • You will be asked about your health problem.
  • If the symptoms described are serious, the nurse will recommend a visit to the physician, urgent care or the emergency department. In the event of a true emergency, you will be instructed to call 911 or your local emergency number
  • If the symptoms described are not serious, the nurse can give instructions for care at home. Later, the nurse might call back to make sure the problem is being resolved.
  • If your symptoms match the conditions treated by Marshfield Clinic's Care My Way┬«, you'll be transferred to a nurse practitioner.

Working with personal care physicians

Records of calls to the Nurse Line may be placed in your medical files so your physicians will have the most up-to-date information when providing continuing care.

Always the highest quality service

Registered nurses staffing our 24-hour Nurse Line have years of experience caring for patients one-on-one. All health information given adheres to stringent guidelines. In addition, a staff of physician specialists at Marshfield Clinic is available at all times for consultations with the nurse.

Valuable information, also free

When you are feeling fine, our Nurse Line can help keep you that way. When you have questions about health topics (nutrition, prenatal care, breaking the smoking habit, etc.) the nurse can answer questions and mail free additional information.

Also valuable for employer groups

By handling some problems over the phone, employees will require less time away from work for doctor's appointments. And no matter how often employees take advantage of the 24-hour Nurse Line, there's no added fee for a business or its employees.