Contact information
Contact information
Provider Customer Service hours:
Monday through Friday - 8 a.m. - 6 p.m.
Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
Fax: 715-221-9500
Phone Numbers:
Provider Customer Service: 1-800-548-1224
Option 1 – Opt Out to Member Customer Service
Option 2 – Durable Medical Equipment
Option 3 – Prior Authorization (including inpatient precertification or any other prior authorization through Security Health Plan or a vendor on behalf of Security Health Plan)
Option 4 – Prescription Benefits
Option 5 – Eligibility & Medical Benefits
Option 6 – Claim Status
Health Services Department Notifications: 1-800-991-8109
Option 1 – Precertification, Urgent and Emergent Admissions, Prior Authorizations, SNF Admissions
Options 2-5 – Clinical Information for Utilization Review staff
Health Services Fax Numbers
Medical prior authorization requests: 715-221-6616
Precertification for hospital, SNF, mental health inpatient admission: 715-221-6616
Clinical information for hospital stay: 715-221-9980
Providing care for members with special needs
If you need additional assistance providing care for members with special needs, please call 1-800-991-8109 or visit https://www.dhs.wisconsin.gov/disabilities/index.htm.
Security Health Plan Pharmacy Services
Pharmacy Prior Authorization: 1-877-873-5611 or 715-221-9604
Option 2 - Start a prior authorization
Send an email for Pharmacy Prior Authorization Inquiries
Security Health Plan Pharmacy Services Fax #: 715-221-9989
Security Health Online (requires login with user name and password)
Claims Contact Information
Claim status, eligibility, benefits and prior authorization requirements can be verified on the Security Health Plan Provider Portal at https://www.securityhealth.org/providers. If you do not have access please contact your practice’s Security Health Plan Portal administrator or if an account needs to be created click “Need help” and select “Register.
If you are not able to find the information you are looking for on the Security Health Plan Portal please contact Provider Customer Service at 1-800-548-1224 or via the email addresses listed below. As a reminder, claim status via phone or email will not be checked until claims are at least 30 days old.
Subrogation: shp.subrogation@securityhealth.org
Phone: 715-221-9443 or 888-213-4883
Workers Compensation: shp.work.comp@securityhealth.org
Phone: 715-221-9503 or 800-548-4831
COB Inquiries: shpcob@securityhealth.org
Phone: 715-221-9503 or 800-548-4831
Inquiries for Benefits, Eligibility, Claim Information, or General Inquiries:
Commercial Benefits & Eligibility: shp.commercial.provider@securityhealth.org
Commercial Claims: shp.commercialclaims@securityhealth.org
Medicaid/FHC/Medicare Supplement/Senior Security Claims, Benefits & Eligibility: shpgovt.claimprocess@securityhealth.org
Security Health Plan Medicare Advantage Claims, Benefits & Eligibility: advocare.claim@securityhealth.org
Security Administrative Services: sascs@sastpa.com
Phone: 800-570-8760
Claims Fax Numbers
Medicare Advantage claims: 715-221-9874
Commercial claims: 715-221-9987
DME (Commercial & Medicaid) claims: 715-221-9918
Medicaid claims & prior authorizations: 715-221-9937
Security Administrative Services claims: 715-221-9969
Coordination of Benefits: 715-221-9507
Worker's Compensation: 715-221-9507