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Provider Manual

Urgent Care Procedures

Last Updated on August 28, 2018

Process

  • Patient may access in-network Urgent Care services without prior authorization.
  • Urgent Care services out-of-network requires prior authorization.

Protocol: Urgent care services

  • Urgent Care staff will provide needed services.
  • The Urgent Care doctor has the option to refer the member to his/her PCP for on-going follow-up care.

Providers are encouraged to remind members to use their PCP during regular business hours for non-urgent care needs. In addition, providers are asked to remind members that Security Health Plan has a 24-hour Nurse Phone Line that is available to Security Health Plan members at any time.

The Nurse Phone Line number is 1-800-549-3174.