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Provider Manual

Emergency Room Procedures

Last Updated on August 28, 2018

Process

  • Security Health Plan will not impose barriers to patient care.
  • Patient may access ER services without prior authorization.

Protocol: Emergency room services

  • ER staff will provide needed services. 
  • The ER doctor has the option to refer the member to his/her PCP for on-going follow-up care.

Providers are encouraged to remind members to use their PCP during regular business hours for non-emergency care needs. In addition, providers are asked to remind members that Security Health Plan has a 24-hour Nurse Phone Line that is available to Security Health Plan members at any time.

The Nurse Phone Line number is 1-800-549-3174.