Security Health Plan quality

You expect a lot from Security Health Plan. And you should.

High quality. We’ll prove it.

For the 11 consecutive years Security Health Plan of Wisconsin, Inc., has been among the nation's highest-rated health insurance plans by the National Committee for Quality Assurance (NCQA) for its Medicaid, Medicare and Private plans.

In the 2016-2017 NCQA Health Insurance Plan Ratings, Security Health Plan’s Medicare, Medicaid and Private plans each were given a 4.5 out of 5.0 rating. Once again each family of plans was rated in the top 10 percent of their category by NCQA.

This apples-to-apples comparison of the nation’s health insurance plans is based on scores on specific quality measures, including member satisfaction ratings. It is proof that we are not your average insurance company.


What this means to you 

Everyone on our Security Health Plan team is looking for ways to improve the quality of services that you receive from us. Here are some recent examples:

  • We’re expanding our 24-hour Nurse Line to make it more convenient for members to resolve common health issues. We think this will save unnecessary trips to the doctor and allow you to get the care you need with less hassle.
  • We’ve created an In-clinic program in which members can meet with one of our Care Managers person to person.
  • We’ve recently redesigned our Member Handbook to make it easier for you to understand your coverage.

About our members

These are a few examples of why we can proudly boast that independent studies show that Security Health Plan members generally:

  • Have fewer unnecessary hospitalizations
  • Pay fewer unnecessary health care costs
  • Find it easier to get tests and treatments they need
  • Have fewer hassles with claims
  • Are more satisfied with their health plan**

Quality assurance program summary

SHP Desktop

Delivering the quality of coverage that you expect

"I get to work with a great team and help our members every day—where else could I go to work and actually have a chance to really make a difference in someone’s life on any given day?"

happy member of the No worries team.

NCQA Accreditation

We want to do what’s best for you. So we’ve chosen to undergo regular reviews from the National Committee for Quality Assurance (NCQA).

* - NCQA’s Health Plan Report Card; NCQA Health Insurance Plan Ratings
** Based on Healthcare Effectiveness Data and Information Set (HEDIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS) results and scores.