Family walking in the park

Answer Centers

Want to talk face-to-face with an insurance expert? We have Answer Centers where you can meet with a representative to get one-on-one answers to your questions. Make an appointment to talk with a Security Health Plan insurance expert.

Answer CentersRegister for a personal consultation

You have questions? We have answers.

We know insurance can be confusing. That is why we have Answer Centers conveniently located throughout the area where people can meet with a customer service representative or members of our sales team to get face-to-face answers to their questions about health insurance coverage. 

Our Answer Centers located in Marshfield Clinic centers in Eau Claire, Marshfield, Stevens Point and Wausau have on-site customer service support to answer your questions related to billing, claims, plan benefits and prior authorizations. You can even make premium payments at any of the four locations. Customer service representatives are available from 8 a.m. to 4:30 p.m., Monday through Friday, at these locations:

  • Eau Claire: 2116 Craig Road;
  • Marshfield: 1000 N. Oak Ave;
  • Stevens Point: 4100 Wisconsin Highway 66;
  • Wausau: 2727 Plaza Drive.

Answer Center hours are changing for summer. At the Marshfield Clinic Ladysmith Center, appointments will be available only on the first Tuesday of the month. We will not have appointments at the Marshfield Clinic Park Falls center. Answer Centers are open by appointment at these eight Marshfield Clinic locations for answers to health insurance coverage questions:

  • Eau Claire: 2116 Craig Road,  Mondays, from 9 a.m. to 2 p.m.;
  • Ladysmith: 906 College Ave. W.,  first Tuesday of the month, from 9 a.m. to 2 p.m.;
  • Marshfield: 1000 N. Oak Ave.,  Tuesdays, from 9 a.m. to 2 p.m.;
  • Minocqua: 9601 Townline Road,  Wednesdays, from 9 a.m. to 2 p.m.;
  • Rice Lake: 1700 W. Stout St.,  Thursdays, from 9 a.m. to 2 p.m.;
  • Stevens Point: 4100 Wisconsin Highway 66,  Thursdays, from 9 a.m. to 2 p.m.;
  • Wausau: 2727 Plaza Drive,  Wednesdays, from 9 a.m. to 2 p.m.;
  • Wisconsin Rapids: 220 24th St. S.,  Mondays, from 9 a.m. to 2 p.m.

We can also help you at our main office at 1515 N. Saint Joseph Ave. in Marshfield. You can schedule an appointment by calling 1-844-267-9198 or clicking the "Register for a personal consultation" button above.

Security Health Plan is a Qualified Health Plan issuer in the Health Insurance Marketplace. This policy does not include pediatric dental services as required under the Affordable Care Act. This coverage is available at the Health Insurance Marketplace and may be purchased as a stand-alone product. Please contact Security Health Plan or the Health Insurance Marketplace if you want to buy pediatric dental coverage or a stand-alone dental-services product.

Security Health Plan does not use quality measures, member experience measures or cost-related measures to select practitioners or hospitals.