In the event of a medical emergency.
Many emergency room visits involve medical situations that do not require immediate attention. If you believe a life is in danger, seek emergency care without delay. But if you're not certain whether you need to seek immediate help, you can count on our Nurse Line for reliable health information. Just call 1-800-549-3174 or TTY 711.
Our 24-hour Nurse Line allows members to help themselves and their families to health information they need, whenever they need it, 7 days a week including holidays. And they can use it as often as they like, always at no charge.
Registered nurses are always ready to help a mother decide whether her child can wait until morning to see a doctor. They can provide information on treating a minor illness or injury at home. Or they can provide referrals to community-support resources or support groups when they are needed. All it takes is a toll-free phone call.
What happens when you call?
Records of calls to the Nurse Line may be placed in your medical files so your physicians will have the most up-to-date information when providing continuing care.
Registered nurses staffing our 24-hour Nurse Line have years of experience caring for patients one on one. All health information given adheres to stringent guidelines. In addition, a staff of physician specialists at Marshfield Clinic is available at all times for consultations with the nurse.
When you are feeling fine, our Nurse Line can help keep you that way. When you have questions about health topics (nutrition, prenatal care, breaking the smoking habit, etc.) the nurse can answer questions and mail free additional information. The nurse can also connect you to recorded information on hundreds of topics.
By handling some problems over the phone, employees will require less time away from work for doctor's appointments. And no matter how often employees take advantage of the 24-hour Nurse Line, there's no added fee for a business or its employees.
Available 7 days a week from 7 a.m. to 9 p.m. Marshfield Clinic's Care My Way® is a convenient, easy way to get care for certain health problems - without going to see a doctor. If you or a loved one has symptoms of the flu, sinus infection, seasonal allergies or many other common conditions, call Marshfield Clinic's Care My Way® at 1-800-549-3174 to get help from wherever you are. You can get a quick diagnosis and treatment for conditions that would normally require an office visit.
If you need a prescription, the nurse practitioner can send the prescription to the pharmacy of your choice. You might incur a charge for this service depending on your coverage. But chances are the charge would be much less than you would pay for a doctor's office visit.
Note: Marshfield Clinic's Care My Way is available to Security Health Plan members in Wisconsin, Michigan and Minnesota.