In the event of a medical emergency.
When you have Security Health Plan coverage, you get additional value through services such as our 24-hour Nurse Line.
Many emergency room visits involve medical situations that do not require immediate attention. If you believe that a life is in danger, seek emergency care without delay. But if you’re not certain whether you need to seek immediate help, you can count on our Nurse Line for reliable health information. Just call 1-800-549-3174.
Our 24-hour Nurse Line allows members to help themselves and their families to health information they need, whenever they need it, seven days a week (including holidays). And they can use it as often as they like, always at no charge.
Registered nurses are always ready to help a mother decide whether her child can wait until morning to see a doctor. They can provide information on treating a minor illness or injury at home. Or they can provide referrals to community support resources or support groups when they are needed. All it takes is a toll-free phone call.
Records of calls to the Nurse Line may be placed in callers’ medical files so their physicians will have the most up-to-date information when providing continuing care.
Registered nurses staffing our 24-hour Nurse Line have years of experience caring for patients "one on one." All health information given adheres to the most stringent guidelines. In addition, a staff of physician specialists at Marshfield Clinic is available at all times for consultations with the nurse.
When you are feeling fine, our Nurse Line can help keep you that way. When you have questions about health topics (nutrition, prenatal care, breaking the smoking habit, etc.) the nurse can answer questions and mail free additional information. The nurses can also connect callers to recorded information concerning hundreds of topics.
By handling some problems over the phone, your employees will require less time away from work for doctor’s appointments. Employee productivity will increase with the assurance of access to valuable healthcare professionals at all times. And no matter how your employees take advantage of the 24-hour Nurse Line, there’s no added fee to your business or your employees.
Members can call the 24-hour Nurse Line to get information for immediate health concerns. Just call 1-800-549-3174 or TTY 1-877-727-2232.
Security Health Plan’s Care My Way program provides you with flexibility, convenience and quick resolutions to common health conditions without an appointment or travel to see a doctor. All you do is call our 24-hour Nurse Line to explain your symptoms. If your symptoms match the conditions Care My Way treats, you’ll be transferred to a nurse practitioner. You can get a quick diagnosis and treatment for conditions such as sinus infections, pink eye, urinary tract infections and whooping cough that would normally require an office visit.
If you need a prescription, the nurse practitioner can take care of it immediately and send the prescription to the pharmacy of your choice. You might incur a charge for this service depending on your coverage. But chances are the charge would be much less than you would pay for a doctor’s office visit.
Care My Way is available to Security Health Plan members between 7 a.m. and 9 p.m., seven days a week. Here are some of the conditions Care My Way treats: