Save a trip to the doctor’s office

Care My Way offers prescriptions and sound advice through a nurse practitioner when you call 1-800-549-3174.

Call 911:

In the event of a medical emergency.

Introducing Care My Way

Security Health Plan’s Care My Way program provides you with flexibility, convenience and quick resolutions to common health conditions without an appointment or travel to see a doctor. All you do is call 1-800-549-3174 and explain your symptoms. If your symptoms match the conditions Care My Way treats, you’ll be transferred to a nurse practitioner. You can get a quick diagnosis and treatment for conditions such as sinus infections, pink eye, urinary tract infections and whooping cough that would normally require an office visit.

If you need a prescription, the nurse practitioner can send the prescription to the pharmacy of your choice. You might incur a charge for this service depending on your coverage. But chances are the charge would be much less than you would pay for a doctor’s office visit.

Here's what Care My Way treats

Care My Way is available to Security Health Plan members from 7 a.m. to 9 p.m., seven days a week. Here are some of the conditions Care My Way treats:

  • Pink eye (bacterial conjunctivitis)
  • Sinus infection
  • Cold sores
  • Tick bite - over age 8
  • Athlete’s foot – over age 10
  • Stye
  • Eczema – children
  • Head lice
  • Urinary tract infection– female adults
  • Jock itch - male adults and adolescents
  • Sunburns
  • Minor thermal burns
  • Poison ivy rash
  • Thrush – infants
  • Seasonal allergies
  • Pinworms
  • Diaper rash – infants/toddlers
  • Scabies exposure/symptoms
  • Pertussis (whooping cough) exposure

Our 24-hour Nurse Line

If your symptoms are not among those listed, or if you’re not certain, don’t hesitate to call our free 24-hour Nurse Line.

Many emergency room visits involve medical situations that do not require immediate attention. If you believe that a life is in danger, seek emergency care without delay. But if you’re not certain whether you need to seek immediate help, you can count on our  Nurse Line for reliable health information. Just call 1-800-549-3174.

Get help right away

Our 24-hour Nurse Line allows members to help themselves and their families to health information they need, whenever they need it, seven days a week including holidays. And they can use it as often as they like, always at no charge.

Healthful assistance as near as a phone

Registered nurses are always ready to help a mother decide whether her child can wait until morning to see a doctor. They can provide information on treating a minor illness or injury at home. Or they can provide referrals to community-support resources or support groups when they are needed. All it takes is a toll-free phone call.

  • Callers are asked about their health problem.
  • When the symptoms described are serious, the nurse will recommend a visit to the physician, urgent care or the emergency department. In the event of a true emergency, callers will be instructed to call 911 or their local emergency number.
  • When symptoms are not serious, the nurse can give instructions for care at home. Later, the nurse might call back to make sure the problem is being resolved.

Working with personal care physicians

Records of calls to the Nurse Line may be placed in callers’ medical files so their physicians will have the most up-to-date information when providing continuing care.

Always the highest quality service

Registered nurses staffing our 24-hour Nurse Line have years of experience caring for patients one on one. All health information given adheres to the most stringent guidelines. In addition, a staff of physician specialists at Marshfield Clinic is available at all times for consultations with the nurse.

Valuable information, also free

When you are feeling fine, our Nurse Line can help keep you that way. When you have questions about health topics (nutrition, prenatal care, breaking the smoking habit, etc.) the nurse can answer questions and mail free additional information. The nurses can also connect callers to recorded information concerning hundreds of topics.

Also valuable for employer groups

By handling some problems over the phone, employees will require less time away from work for doctor’s appointments. And no matter how employees take advantage of the 24-hour Nurse Line, there’s no added fee for a business or its employees.

Accessing the Nurse Line

Members can call the 24-hour Nurse Line to get information for immediate health concerns. Just call 1-800-549-3174 or TTY 1-877-727-2232.