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Information from your health plan about COVID-19 (coronavirus disease)

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Coronavirus (COVID-19) information for members

This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family and others. We’ve included links to resources below that can provide additional information.  We will update this page as information becomes available in this ever-changing situation. 

We’ve got you covered

Security Health Plan will cover many testing, testing-related and treatment services related with COVID-19. Please find your plan in the left column of the table below to see what benefits are included with your plan. If you have any questions call the number on the back of your ID card or our general Customer Service line at 1-800-472-2363.

Security Health Plan members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.

  Active COVID-19 testing and testing-related services Serological or antibody testing and testing-related services Inpatient and observation treatment related to COVID-19 Out-of-network coverage  Telehealth
Medicare Advantage HMO-POS
Covered at 100%  Covered at 100%  Covered at 100% 

Services at out-of-network facilities will have the same cost share as in network.

All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services
Secure Saver MSA
Covered subject to plan deductible Covered subject to plan deductible
Covered subject to plan deductible  MSA plan members may use any provider that accepts Medicare.  All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services
Ally Rx D-SNP Covered at 100%  Covered at 100%  Your Security Health Plan and Medicaid coverage will coordinate to cover at 100%   

Services at out-of-network facilities will have the same cost share as in network.

All Medicare-covered, medically-necessary telehealth services will be covered.   Your Security Health Plan and Medicaid coverage will coordinate to cover at 100% without member cost share. You have free, unlimited coverage for Care My Way services.
Medicare  Supplement Covered at 100%  Covered at 100%  Covered at 100%   Medicare Supplement members may use any provider that accepts Medicare.  All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services
Medicare Select: Senior Security  Covered at 100%  Covered at 100%  Covered at 100%  If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have  free, unlimited coverage for Care My Way services
Large employer group  Covered at 100%   Covered at 100%   Covered at 100%   If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services
 Small employer group  Covered at 100%   Covered at 100%   Covered at 100%   If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.   An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way  services
 Individual and Family Plan (IFP)  Covered at 100%   Covered at 100%   Covered at 100%  If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office.  Includes free, unlimited coverage for Care My Way services
 BadgerCare Plus (Medicaid)  Covered at 100%   Covered at 100%   Covered at 100%  COVID-19 testing and treatment received at out of network facilities will be covered the same as in network. All covered services may be provided via telehealth at no cost to you. You have free, unlimited coverage for Care My Way services
 Marshfield Clinic Health System employees (self-funded non-governmental employer)  Covered at 100%   Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services
Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer)  Covered at 100%   Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free,  unlimited coverage for   Care My Way services
 Governmental self-funded groups  Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details. If a network provider is not available due to the COVID-19 emergency, COVID-19 services, supplies and treatment by out-of-network providers will be covered the same as in network.  Please call Security Administrative Services at 1-800-570-8760 for details.
 Non governmental self-funded groups  Covered at 100%   Covered at 100%   Please call Security Administrative Services at 1-800-570-8760 for details.  Please call Security Administrative Services at 1-800-570-8760 for details.  Please call Security Administrative Services at 1-800-570-8760 for details.

*The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.


COVID-19 Helpline now available

For NON-SYMPTOMATIC questions regarding COVID-19, call the Marshfield Clinic Health System COVID-19 helpline at 1-877-998-0880. This line is open 24 hours a day, 7 days a week.

Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned that they may have been exposed to COVID-19, are encouraged to call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

Medicare Advantage special enrollment period (SEP) for COVID-19

The Centers for Medicare and Medicaid Services (CMS) understands that the COVID-19 pandemic may make it difficult for Medicare Advantage members with an election period to enroll or make a plan change. To give you extra time, CMS has authorized a COVID-19 special enrollment period (SEP) available to all eligible Medicare beneficiaries nationwide through June 30, 2020. You don’t have to provide proof that you were affected by the pandemic.

You must have an election period, which could include:

Learn more about the COVID-19 SEP by calling our Sales Department at 1-844-679-9733.


Practice social distancing: Please call for service

To help prevent the spread of COVID-19, we have closed our building to visitors until further notice. For quick, personalized service please call or use our online services:


Protect yourself and your information from scammers

There have been reports of people trying to use the fear of COVID-19 to run scams. Some of these scams are over the phone, via email and others are in the home. These scams include promises of in-home testing for COVID-19 or to mail you an at-home test for the virus. These are not legitimate. If you do not know a caller or are unable to verify the call is legitimate, do not provide your personal information. Do not open your home to strangers. If you think you may have been scammed, report your experience by calling the Wisconsin Department of Agriculture, Trade and Consumer Protection at 1-800-422-7128 or online at www.DATCP.WI.gov.


Prevention, testing and treatment questions

How can I protect myself from getting sick?

Are antibiotics effective in preventing or treating COVID-19?

No, antibiotics do not work against viruses; they only work on bacterial infections. Antibiotics do not prevent or treat coronavirus disease (COVID-19), because COVID-19 is caused by a virus, not bacteria. Some patients with COVID-19 may also develop a bacterial infection, such as pneumonia. In that case, a health care professional may treat the bacterial infection with an antibiotic.

Is the chloroquine phosphate used to treat disease in aquarium fish the same as the chloroquine phosphate that FDA has issued an emergency use authorization for as a COVID-19 treatment for humans?

No, products marketed for veterinary use, “for research only,” or otherwise not for human consumption have not been evaluated for safety and should never be used by humans. You should not take any form of chloroquine unless it has been prescribed to you by a licensed health care provider. Chloroquine products also should not be given to pets or livestock, unless prescribed by a veterinarian. 

What phone number can I call for advice on whether I should be seen?

Where can I go to get tested?

Where can I go for treatment?

How much will it cost me to get testing/treatment?

If I have COVID-19, can I infect my pet? Can I get COVID-19 from my pet?

People sick with COVID-19 should limit contact with everyone  –   including animals. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets. Global health organizations are monitoring the outbreak’s potential impact on animal health and will notify the public if new information becomes available.

 

My doctor’s office has cancelled my appointments, what do I do if I need to see my doctor?

What is telehealth?

Pharmaceutical questions

I have seen /heard that some insurances are allowing early refills on medications due to COVID and recommendations to avoid crowds and stay home. May I have an early refill on my medication?

I am at increased risk for COVID due to age (elderly), immunocompromised, or chronic health condition (examples include lung disorders such as chronic obstructive pulmonary disease (COPD), cardiovascular disease such as congestive heart failure, uncontrolled diabetes), should I go in to the pharmacy to pick up my prescriptions?

I am planning on traveling for vacation and want to be sure that I have enough medication for vacation plus extra in case of a quarantine situation.  Can I obtain an early refill?

Will I be allowed more than a 30- or 90-day supply on refills? (Members are asking for up to 6 months supply of medications)

Will there be a drug shortage because many medications come from overseas (China)?

Are the drugs imported from overseas contaminated?

Is there a shortage of acetaminophen (Tylenol® and ibuprofen (Advil®)?

What do consumers need to know?

What are alternative pain treatment options if needed?

Should I stop taking my ACE/ARB medication?

Should NSAIDs [e.g., ibuprofen (Advil®), naproxen (Aleve®)] be used as a treatment option for patient with symptoms of COVID-19?

Should I receive hydroxychloroquine/ chloroquine alone or in combination with azithromycin to prevent or treat COVID-19?


Security will only accept orders for the over-the-counter (OTC) credit online

We will not accept any orders for the over-the-counter (OTC) credit through the mail or fax. All orders must be placed online.

 

 

Last update: Wednesday, May 13, 2020