Coronavirus (COVID-19) information for members

This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family and others. We will update this page as information becomes available. There will be no out-of-pocket cost to Security Health Plan members for the COVID-19 vaccine. The Wisconsin Department of Health Services determines who is eligible to receive the COVID-19 vaccine. Click the button to learn more.

COVID-19 vaccine information

We’ve got you covered

Please find your plan in the left column of the table below to see the COVID-19 benefits and services included with your plan. If you have any questions call the phone number on the back of your Security Health Plan ID card or our general Customer Service line at 1-800-472-2363.

Certain COVID-19 benefits shown in the chart below are applicable until the end of the National Health Emergency.

Security Health Plan members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.

	Active COVID-19 testing and testing-related services	Serological or antibody testing and testing-related services	COVID Vaccines, preventive service/items	Inpatient and observation treatment related to COVID-19	Out-of-network coverage	Telehealth
Medicare Advantage HMO-POS	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%²	Covered at 100% Until the end of the National Public Health Emergency	Services at out-of-network facilities will have the same cost share as in network. Until the end of the National Public Health Emergency	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services.
Secure Saver MSA	Covered subject to plan deductible	Covered subject to plan deductible	Covered at 100%²	Covered subject to plan deductible	MSA plan members may use any provider that accepts Medicare.	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Ally Rx D-SNP	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%²	Your Security Health Plan and Medicaid coverage will coordinate to cover at 100%	Services at out-of-network facilities will have the same cost share as in network. Until the end of the National Public Health Emergency	All Medicare-covered, medically-necessary telehealth services will be covered. Your Security Health Plan and Medicaid coverage will coordinate to cover at 100% without member cost share. You have free, unlimited coverage for Care My Way services.
Medicare Supplement	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%	Covered at 100% Until the end of the National Public Health Emergency	Medicare Supplement members may use any provider that accepts Medicare.	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Medicare Select: Senior Security	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%	Covered at 100% Until the end of the National Public Health Emergency		All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Large employer group	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Small employer group	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Individual and Family Plan (IFP)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
BadgerCare Plus (Medicaid)	Covered at 100%⁴	Covered at 100%	Covered at 100%³	Covered at 100%	COVID-19 testing and treatment received at out of network facilities will be considered emergent and covered the same as in network indefinitely.	All covered services may be provided via telehealth at no cost to you. You have free, unlimited coverage for Care My Way services.
Marshfield Clinic Health System employees (self-funded non-governmental employer)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Please call Security Administrative Services at 1-800-570-8760 for details.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Please call Security Administrative Services at 1-800-570-8760 for details.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Governmental self-funded groups	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.
Non governmental self-funded groups	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.

¹ The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.

² The COVID vaccine and its administration are covered by the Centers for Medicare and Medicaid Services (CMS) for 2020 and 2021. Providers will submit claims directly to Medicare. Please have your red, white and blue Medicare card with you when you get your COVID vaccine. You must provide your Medicare number or Social Security number to the provider so they can bill Medicare directly. If you refuse to provide your traditional Medicare insurance information to the provider for billing purposes, you may become financially liable for the service.

³ The cost of the COVID-19 vaccine is covered by the federal government. The cost to administer the vaccine will be paid by Security Health Plan.

⁴COVID-19 services not received on the same day as a COVID-19 test (unless admitted to inpatient/observation) will apply to your plan’s normal cost-sharing.

COVID-19 Helpline

For NON-SYMPTOMATIC questions regarding COVID-19, call the Marshfield Clinic Health System COVID-19 helpline at 1-877-998-0880. This line is open 24 hours a day, 7 days a week.

Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned they may have been exposed to COVID-19, are encouraged to call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

Tips for at-home COVID care What to do if you are sick

Practice social distancing: Please call for service

To help prevent the spread of COVID-19, we have closed our building to visitors until further notice. For quick, personalized service please call or use our online services:

Customer Service by phone: call the number on your ID card or our general Customer Service line at 1-800-472-2363.
Sales by phone: 1-844-679-9733
Online: www.securityhealth.org. If you are a member, be sure to log in for the most personalized experience, or to chat with an agent.

Protect yourself and your information from scammers

There have been reports of people trying to use the fear of COVID-19 to run scams. Some of these scams are over the phone, via email and others are in the home. These scams include promises of in-home testing for COVID-19 or to mail you an at-home test for the virus. These are not legitimate. If you do not know a caller or are unable to verify the call is legitimate, do not provide your personal information. Do not open your home to strangers. If you think you may have been scammed, report your experience by calling the Wisconsin Department of Agriculture, Trade and Consumer Protection at 1-800-422-7128 or online at www.DATCP.WI.gov.

Prevention, testing and treatment questions

How can I protect myself from getting sick?

COVID-19 spreads when you touch surfaces that have the virus on them, or via droplets from coughs or sneezes.
The best way to protect yourself and others from a number of illnesses, including COVID-19, is to wash your hands often, cover coughs and sneezes, and stay home when you are sick. Click here for more tips on how to protect yourself from COVID-19.

Are antibiotics effective in preventing or treating COVID-19?

No, antibiotics do not work against viruses; they only work on bacterial infections. Antibiotics do not prevent or treat coronavirus disease (COVID-19), because COVID-19 is caused by a virus, not bacteria. Some patients with COVID-19 may also develop a bacterial infection, such as pneumonia. In that case, a health care professional may treat the bacterial infection with an antibiotic.

Is chloroquine phosphate used to treat for COVID-19?

No. The US Food and Drug Administration has revoked chloroquine phosphate as a treatment for COVID-19.

How much will it cost me to get testing, treatment and vaccinations?

There will be no out-of-pocket costs for the COVID-19 vaccine.
See the table above for details on testing and treatment coverage based on your plan type.

If I have COVID-19, can I infect my pet? Can I get COVID-19 from my pet?

People sick with COVID-19 should limit contact with everyone – including animals. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets. Global health organizations are monitoring the outbreak’s potential impact on animal health and will notify the public if new information becomes available.

What is telehealth?

Telehealth is an appointment with your health care provider done virtually. These appointments are done over a secure two-way interactive video connection or telephonically. Click here to read more about this option.
Learn more about telehealth from services from Marshfield Clinic Health System here.

Pharmaceutical questions

I have seen /heard that some insurances are allowing early refills on medications due to COVID and recommendations to avoid crowds and stay home. May I have an early refill on my medication?

You may obtain a one-time early refill supply for each medication for the maximum quantity defined in your plan benefits. We are continuously monitoring the COVID situation and will re-evaluate if further quantities or early refills may be necessary as the situation evolves.
All of Security Health Plan’s individual and family plans, employer coverage and Medicare plan with Part D prescription drug coverage allow up to a 90-day supply for chronic maintenance medications. All specialty medications are limited to a one-month supply.

I am at increased risk for COVID due to age (elderly), immunocompromised, or chronic health condition (examples include lung disorders such as chronic obstructive pulmonary disease (COPD), cardiovascular disease such as congestive heart failure, uncontrolled diabetes); should I go in to the pharmacy to pick up my prescriptions?

Our recommendation is to avoid situations in which there may be large crowds to reduce your risk of potential exposure to the virus. We suggest that you contact your pharmacy to request your medication be delivered via mail. If your pharmacy does not mail, Marshfield Clinic Pharmacies can obtain your prescription and mail your refill to your home address. Please call (or transfer caller to) 715-389-5900. Please allow at least 7 days for your package to arrive.
You may also use our contracted mail order pharmacy at MedImpact Direct. Information can be accessed here: https://www.securityhealth.org/providers/tools-and-resources/pharmacy-resources or members can phone (855) 873-8739 (TTY dial 711).

I am planning on traveling for vacation and want to be sure that I have enough medication for vacation plus extra in case of a quarantine situation. Can I obtain an early refill?

All of Security Health Plan’s individual and family plans, employer coverage and Medicare plan with Part D prescription drug coverage allow up to a 90-day supply for chronic maintenance medications. All specialty medications are limited to a one-month supply.

Will I be allowed more than a 30- or 90-day supply on refills?

All of Security Health Plan’s individual and family plans, employer coverage and Medicare plans with Part D prescription drug coverage allow up to a 90-day supply for chronic maintenance medications. Marketplace plans are also temporarily eligible for a 90-day supply. Exceptions are Schedule II controlled substances, which are limited to a 34-day supply per federal law, and specialty medications which are limited to a one-month supply.

Is there a shortage of acetaminophen (Tylenol® and ibuprofen (Advil®)?

Some stores may have limited stock of acetaminophen (Tylenol®) and ibuprofen (Advil®) due to increase demands from health systems and patients. However, there is still stock available (though sometimes low and/or intermittent) for stores to purchase at this time.
Some stores and pharmacies have also placed limits on how many bottles of these pain relievers are allowed to be bought at one time, to help ration the supply available.
Please do not buy OTC pain relievers out of impulse or in excessive amounts during this time. This then makes the products less available to people who do not have any at home and need them for such things as chronic pain or fever.

What are alternative pain treatment options if needed?

If individuals are seeking alternative OTC options for pain and achy joints, consider topical products (e.g., creams, patches) such as capsaicin, lidocaine, and menthol which are available under various brand names. Naproxen is a similar medicine to ibuprofen and can be used as an alternative to ibuprofen. Please read and follow the directions on the product labeling carefully and reach out to your health care provider or pharmacist if you have any questions on their use.
You may also consider alternative options to medicines, such as hot (e.g., heating pads) or cold therapy (ice packs) for relief during this time. If you do use a heating pad be sure NOT to place the heating pad over a medicated patch or medicated topicals (e.g., creams, ointments) as this may increase the risk of adverse events associated with the medicated patch or topical.

Should NSAIDs [e.g., ibuprofen (Advil®), naproxen (Aleve®)] be used as a treatment option for patient with symptoms of COVID-19?

Currently, we have no evidence that NSAIDs increase the risk of serious complications or acquiring the virus that causes COVID-19.
Available NSAIDs include (not all inclusive): celecoxib, diclofenac, etodolac, ibuprofen, indomethacin, ketoprofen, ketorolac, meloxicam, nabumetone, naproxen, oxaprozin, piroxicam
NSAIDs can also have adverse kidney and GI effects particularly in patients who are older, have multiple comorbidities and/or are immunocompromised, which are the populations that are at highest risk for severe COVID-19 infection. In high risk patients, acetaminophen is commonly recommended as an alternative for treatment of fever.

Will the revocation of the emergency use authorization (EUA) impact the use of hydroxychloroquine sulfate (HCQ) or chloroquine phosphate (CQ) for their FDA-approved uses?

No, the revocation does not change the approvals of these drugs. Some versions of CQ are approved for the treatment of malaria, and HCQ is still approved for the treatment of malaria, lupus, and rheumatoid arthritis. FDA has determined that the drugs are safe and effective for these uses when used in accordance with their FDA-approved labeling, and patients prescribed these drugs for their approved uses should continue to take them as directed by their healthcare providers. There is no new information that impacts FDA’s conclusions about the safety and efficacy of CQ or HCQ for their currently approved uses.

For further information on the FDA decision, click here.

Security will only accept orders for the over-the-counter (OTC) credit online or by phone

We will not accept any orders for the over-the-counter (OTC) credit through the mail or fax. All orders must be placed online or by phone.

If you are the plan subscriber, or policy-holder, you can quickly place your next order through your My Security Health Plan account.
- If you haven’t registered for an account, you can register here .
We are limiting the order quantity of certain OTC items. Some products may be temporarily unavailable. We appreciate your understanding and patience and will do our best to fulfill your order as quickly as possible, although there may be a delay due to high demand.
If you require further assistance, call the number on the back of your ID card or our general Pharmacy Customer Service line at 1-877-216-8533.

Last update: Aug. 25, 2021

Information from your health plan about COVID-19 (coronavirus disease)