COVID-19 Updates for brokers

This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family and others. We will update this page as information becomes available. There will be no out-of-pocket cost to Security Health Plan members for the COVID-19 vaccine. The Wisconsin Department of Health Services determines who is eligible to receive the COVID-19 vaccine. Click the button to learn more.

COVID-19 vaccine information

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Level-funded health plans - a smart choice (September 1, 2021)
The importance of health care in rural areas (August 4, 2021)
Exploring the legality of COVID-19 vaccine mandates (July 21, 2021)
COVID-19 vaccine - answers to common questions (June 30, 2021)
Medication therapy management: A "win-win" for employers and employees (May 12, 2021)
Long-haul COVID-19: A new challenge (April 28, 2021)
Better health with Business Health Solutions - DC Everest case study (March 17, 2021)
Breaking down insurance pricing and how COVID-19 has affected it (March 3, 2021)
Helping employees transition to Medicare (February 17, 2021)
Usability testing: a case study in billing statements (February 3, 2021)
Engaging our employees in physically distant and virtual workplaces (January 20, 2021)
Cancer and employers' health care costs (January 7, 2021)
Industrial Athlete Program: keep your team of employees healthy (December 16, 2020)
Dry needling alternative pain management (December 2, 2020)
How to approach worker’s compensation at your business (November 18, 2020)
Cost savings through medication management services (October 28, 2020)
Dealing with flu season during a pandemic (October 14, 2020)
Recovery Friendly Workplaces (September 30, 2020)

We’ve got you covered

Please find your client’s plan in the left column of the table below to see the COVID-19 benefits and services included with their plan. If your client has any questions they should call the phone number on their back of their ID card or our general Customer Service line at 1-800-472-2363.

Certain COVID-19 benefits shown in the chart below are applicable until the end of the National Health Emergency.

Security Health Plan members other than Medicare Advantage HMO-POS members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.

	Active COVID-19 testing and testing-related services	Serological or antibody testing and testing-related services	COVID Vaccines, preventive service/items	Inpatient and observation treatment related to COVID-19	Out-of-network coverage	Telehealth
Medicare Advantage HMO-POS	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%²	Covered at 100% Until the end of the National Public Health Emergency	Members can use an out-of-network doctor, hospital or service provider that accepts Medicare and pay the same costs they would pay to see an in-network provider for Medicare-covered services. This coverage is not affected by COVID-19 guidelines.	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services.
Secure Saver MSA	Covered subject to plan deductible	Covered subject to plan deductible	Covered at 100%²	Covered subject to plan deductible	MSA plan members may use any provider that accepts Medicare.	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Ally Rx D-SNP	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%²	Your Security Health Plan and Medicaid coverage will coordinate to cover at 100%	Services at out-of-network facilities will have the same cost share as in network. Until the end of the National Public Health Emergency	All Medicare-covered, medically-necessary telehealth services will be covered. Your Security Health Plan and Medicaid coverage will coordinate to cover at 100% without member cost share. You have free, unlimited coverage for Care My Way services.
Medicare Supplement	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%	Covered at 100% Until the end of the National Public Health Emergency	Medicare Supplement members may use any provider that accepts Medicare.	All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Medicare Select: Senior Security	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%	Covered at 100% Until the end of the National Public Health Emergency		All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Health Emergency
Large employer group	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Small employer group	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Individual and Family Plan (IFP)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Contact Customer Service for specific plan benefits.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
BadgerCare Plus (Medicaid)	Covered at 100%⁴	Covered at 100%	Covered at 100%³	Covered at 100%	COVID-19 testing and treatment received at out of network facilities will be considered emergent and covered the same as in network indefinitely.	All covered services may be provided via telehealth at no cost to you. You have free, unlimited coverage for Care My Way services.
Marshfield Clinic Health System employees (self-funded non-governmental employer)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Please call Security Administrative Services at 1-800-570-8760 for details.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer)	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Covered at 100% Until the end of the National Public Health Emergency	Please call Security Administrative Services at 1-800-570-8760 for details.	An expanded list of services¹ may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services.
Governmental self-funded groups	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.
Non governmental self-funded groups	Covered at 100%⁴ Until the end of the National Public Health Emergency	Covered at 100% Until the end of the National Public Health Emergency	Covered at 100%³	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.	Please call Security Administrative Services at 1-800-570-8760 for details.

¹ The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.

² The COVID vaccine and its administration are covered by the Centers for Medicare and Medicaid Services (CMS) for 2020 and 2021. Providers will submit claims directly to Medicare. Please have your red, white and blue Medicare card with you when you get your COVID vaccine. You must provide your Medicare number or Social Security number to the provider so they can bill Medicare directly. If you refuse to provide your traditional Medicare insurance information to the provider for billing purposes, you may become financially liable for the service.

³ The cost of the COVID-19 vaccine is covered by the federal government. The cost to administer the vaccine will be paid by Security Health Plan.

⁴COVID-19 services not received on the same day as a COVID-19 test (unless admitted to inpatient/observation) will apply to your plan’s normal cost-sharing.

Experiencing symptoms?

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned they may have been exposed to COVID-19, are encouraged to call the 24-hour Nurse Line at 1-800-549-3174 before visiting a doctor’s office, urgent care, hospital or emergency room.

Tips for at-home COVID care What to do if you are sick

COVID-19 Helpline

For NON-SYMPTOMATIC questions regarding COVID-19, call the Marshfield Clinic Health System COVID-19 helpline at 1-877-998-0880. This line is open 24 hours a day, 7 days a week.

COVID-19 Vaccine Coverage

The COVID-19 vaccine will be covered in full with no member cost sharing for all plans.

IRS Notice Allows for Changes to Plan Elections During National Emergency

On May 12, 2020, the IRS released Notice 2020-29 which provides much needed plan year election relief for participants in Section 125 plans in general. The Notice was in response to the COVID-19 National Emergency as the pandemic altered the funding needs for many participants.

During the national emergency period, Security Health Plan will allow employees one plan election change to revoke their current group health plan election for 2020 and select another health plan option that Security Health Plan offers. Additional changes after this one time election option are only allowed during the employer group’s open enrollment period or if the employee has a qualifying life event.

If an employer decides to allow employees to make enrollment changes regarding this IRS Notice, Security Health Plan requests written confirmation from the group to allow for such changes.

COBRA Deadlines Extended for National Emergency

Due to the COVID-19 National Emergency, deadlines to take action regarding COBRA/State Continuation elections and make payments have been extended. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and does not count toward the deadlines for COBRA/State Continuation election timeframes, special enrollment timeframes, as well as claim procedure and external review process timeframes. It is unknown when the national emergency will expire.

Specifically, Security Health Plan will no longer count days during the Outbreak Period towards the:

Group Health Plans

30-day period (or 60-day period in certain circumstances) for an individual to request enrollment in a group health plan due to a HIPAA special enrollment event;
60-day period for a qualified beneficiary to elect COBRA continuation coverage;
30-day grace period for a qualified beneficiary to pay COBRA premiums;
45-day period from election of COBRA continuation coverage to the date the first payment may be due;
Deadline by which a group health plan must provide a COBRA election notice to qualified beneficiaries;
Period within which a claimant may request an external review of a denied appeal; and
Date by which a claimant may file information to perfect a request for external review.

All ERISA Plans

Period during which claimants may file a benefit claim under the plan’s claims procedure; and
Period within which claimants may file an appeal of a claim denial.
The effect of the joint notice is to extend all of these deadlines until after the conclusion of the Outbreak Period.

Fully Insured and Self-funded Benefit Coverage

Details noted on COVID-19 benefit chart.

Premium billings

Premium payments are subject to our current non-payment policy.

Families First Coronavirus Response Act: Employee Paid Leave Rights

Department of Labor resource link: https://www.dol.gov/agencies/whd/pandemic/

Assistance available to employers with 500 employees or less.
Provides tax credits for the cost of providing paid sick or family leave related to COVID-19.
Effective through Dec. 31, 2020
The link above includes eligibility, fact sheets and other resources that can help employers take advantage of this Act.

Furloughs and Layoff Policies

Security Health Plan will allow for adjustments to employee eligibility and termination policy during the COVID-19 pandemic.

Each employer's handbook defines who is eligible for benefits. Security Health Plan will follow employers' definition of benefit-eligible employees. We will continue to follow what is in the Group Insurance Policy and employer handbook. If employers would like to make changes to their policies, we will need them to consider the following and present us with an amendment to their handbook.

Eligibility and termination guidelines during a pandemic:

Employers are encouraged to review their benefit-eligible employee definition:
- Full-time status with numbers of hours required to be benefit-eligible
  - Please note Security Health will not be allowing current ineligible classes to be added for coverage without a qualifying event. COVID-19 has not been deemed a qualifying event at this time.
- Employers may add a clause for furlough. For example:
  - During furlough with intent to reinstate, we will continue health benefits for “X” days as long as you pay your employee portion to the employer. After “X” number of days, your benefits will be terminated and you will be eligible for COBRA, state continuation or marketplace coverage. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and will not count toward the COBRA deadline dates. Some employees may even qualify for Medicaid in the state of Wisconsin. x = 60 days or x =90 days.
- Termination coverage:
  - During layoff without intent to rehire, employers may change the policy to extend the coverage beyond what they currently offer. If employers choose to extend coverage for “X” number of days to your employees, upon expiration of benefits a COBRA, State Continuation or Special Enrollment Period for Marketplace coverage would begin. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and will not count toward the COBRA deadline dates.
- Rehires
  - Employers may add a clause for rehires if they choose to waive the standard benefit-eligibility waiting period for a rehired employee who was terminated due to COVID-19.
Please note, a change to the employers' benefit eligible employee definition will not allow non-covered employees to enroll on the employers' plan unless they have a qualifying event.

Employee Premium Payment During Leave

If eligibility is maintained during a furlough, the employer may collect the employee’s share of premium to maintain coverage during leave of absence.

Premiums may be collected in one of the following manners:

Catch-up: Employer may delay employee’s premiums until they return to work. Upon return, the employer starts deducting additional premium to catch up. There are limitations on how much can be deducted from a paycheck at one time. A problem with this method is if an employee does not return after leave collecting their share of premiums may be difficult or impossible. Consult your legal or HR advisor for additional guidance.
Pre-pay: If you are aware of a planned absence, an employer may pre-collect premiums prior to the leave. If the leave is anticipated to span more than one plan year, the employer cannot pre-collect premiums because of cafeteria rules.
Pay-as-you-go: During the leave, the employer may require the employee to pay their portion of premium to maintain coverage. Premium collected is on an after-tax basis unless the leave is paid. Collecting premium on a monthly basis is best practice.

Remind your Individual and Family Plan (IFP) clients to keep their applications current

Many Wisconsinites have had a change in their income due to various precautions taken to help fight the spread of COVID-19. It is important that anyone with an IFP plan from the Federally-facilitated Exchange (FFE), also known as the Marketplace, keeps their application up to date. If their income goes down, they could see their monthly premiums decrease. Likewise, if their income increases they not qualify for as much financial assistance and will be expected to return that money when they file their 2020 taxes.

If your clients have created an account on HealthCare.gov when they enrolled, they can update their application online or over the phone. Click here to see a recent email we sent to our current Individual and Family Plan members who purchased a plan on the FFE. Feel free to share this information with your clients in case they missed the email from us.

According to the Centers for Medicare and Medicaid Services (CMS) the economic impact payment that is part of the Coronavirus Aid, Relief and Economic Security (CARES) Act does not impact eligibility for financial assistance for health care coverage through the FFE. The Internal Revenue Service (IRS) is currently distributing payments of up to $1,200 per taxpayer and $500 for each qualifying child as part of the CARES Act. This economic impact payment will not affect eligibility for Medicaid or the Children's Health Insurance Program (CHIP). Additionally, your clients do not need to include this payment in the income they report for financial assistance on the FFE.

The extra $600/week that will be paid to those who file for unemployment benefits is considered income for federal and state tax purposes. Wisconsin plans to start making these Federal Pandemic Unemployment Compensation (FPUC) payments the week of April 26, 2020.

Click here for more information about the CARES Act.
Click here for more information about the FPUC payments.

Handling Medicare Advantage sales appointments during the COVID-19 pandemic

During this time, we encourage you to conduct sales calls over the phone with any client to avoid face-to-face interactions. It is important to remember that if you complete a Medicare Advantage application over the phone with your client, the call must be recorded and you must use the CMS-approved enrollment script for the product. The recorded call must be kept on file for 10 years. We shared the approved phone scripts with our agents in the April issue of Agent eNews.

If you prefer, when you have a client ready to enroll you can have your client contact us and we can complete the enrollment over the phone on your behalf. We will credit you with the client's enrollment. To accomplish this, simply transfer your client call to us or have your client call us directly at 1-844-679-9733. Have your client let us know they are working with you. We will do all that we can to assist you during this time of social distancing.

Additionally, if you are able to meet with your clients remotely over the internet, we have five Medicare plan presentations for your use. These were also shared in the April issue of Agent eNews. You'll want to choose the appropriate presentation for each situation. All five presentations include the Secure Saver MSA and Medicare Supplement plans, which are sold statewide.

If you have any questions please contact our Consumer Sales Team at 1-844-679-9733.

Patient Care at Marshfield Clinic Health System

Marshfield Clinic Health System patient care is contacting patients to reschedule previously delayed appointments and procedures. Appointments are being made for in-person or telehealth appointments as appropriate for each patient’s care needs. Visit Marshfield Clinic's COVID-19 webpage.

Anyone experiencing symptoms of a fever, cough or shortness of breath, or concerned they may have been exposed to COVID-19, please call the Marshfield Clinic Health System Nurse Line at 1-844-342-6276 (or 1-800-549-3174 for Security Health Plan members), before visiting a doctor’s office, urgent care, hospital or emergency room.

Telehealth available from multiple providers

Many providers are offering telehealth services.

What is telehealth?
- Telehealth is an appointment with a health care provider done virtually. These appointments are conducted over a secure two-way interactive video connection or telephonically.
- Learn more about telehealth from the Marshfield Clinic Health System at www.marshfieldclinic.org/services/telehealth
Security Health Plan members may be able to have a doctor visit using telehealth technology. Any services that are covered by Security Health Plan will be covered if done via a virtual visit for any members of Security Health Plan.
Members are advised to contact their provider’s office to ask if a telehealth appointment is available.
Care My Way virtual visits continue to be offered for free to most Security Health Plan members.

Marshfield Clinic Health System updated hours of operation

The Marshfield Clinic Health System website includes a link to facility hours of operation. If you have questions about Marshfield Clinic Health System location hours, go to: https://www.marshfieldclinic.org/patient-resources/covid-19-temporary-location-closings.

Marshfield Clinic Health System Occupational Health, Wellness and Employer Onsite Care Services

As Wisconsin businesses re-open, Marshfield Clinic Health System Occupational Health and Security Health Plan Business Health Solutions teams are offering a full range of on-site and consultative services to help create safer worksites and safely get their employees back to work during the ongoing COVID-19 situation. Services include:

COVID Screening Service – Onsite employee temperature checks and COVID-19 symptom screening
COVID virus testing service – Onsite administering of specimen collection; test processing
Marshfield Clinic Health System COVID Compliance Seal of Approval: implementation of all recommendations from Badger Bounce Back and other state and federal regulations (WI-DHS, OSHA, CDC, etc.)
Employee isolation guidance and workplace contact tracing for COVID-positive employees
Return-to-work programs for employees who were isolated (positive or suspected positive)
Medical advisory services to help you understand an employee’s health information (treatment, procedures, accommodations and limitations)
Training on:
- Proper PPE use and storage
- Proper social distancing practices
- Sanitation methods to maintain clean work environments
- Virus transmission truths/myths
- What does virus testing vs. antibody testing mean for your business
- Access to dedicated Occupational Health email address to ask questions of the experts
- Antibody/serological testing when it becomes more widely available

This may not impact your clients, but we do want you to be aware that we are also taking precautionary measures with our Marshfield Clinic Health System occupational health, wellness and onsite care programs:

We will continue to see employees at Marshfield Clinic Health System clinics for:

1.     Audiometry, hearing conversation programs
2.     Department of Transportation drug screens
3.     Respirator fit testing, PFTs, and medical clearance
4.     Mine Safety Health Act physicals (pre-placement, monitoring, and termination physicals), police preplacement, Occupational Safety and Health Administration required medical surveillance program physicals (pre-placement, monitoring, and termination physicals)
5.     Certified Driver Medical Examinations
6.     Initial Worker’s Compensation visits
7.     Worker’s Compensation follow-ups
8.     MCHS employees and volunteer Occupational Health services
9.     Employer requested drug screens
10. Pre-placement exams
11. Certain onsite wellness programs

We will work with employers to determine if they need onsite services continued at their facilities during this time.

We are postponing new requests for Care My Way @ Work demonstrations and installations until the public health emergency is completed.

Last updated: Feb. 17, 2021

Information from your health plan about COVID-19 (coronavirus disease)