COVID-19 Updates for brokers
This webpage includes answers to questions you may have about coronavirus (COVID-19), along with resources you can use to help protect yourself, your family, your clients and others. We’ve included links to resources below that can provide additional information. We will update this page as information becomes available in this ever-changing situation.
Did you miss our past webinars?
You're in luck – they're linked below.Easing employer cost burden of COVID-19 (August 5, 2020)
The Race for a Safe and Effective COVID-19 Vaccine (July 29, 2020)
Leaders' Guide to Psychological First Aid (PFA) (July 22, 2020)
Q&A: More Best Practices for Handling COVID-19 at Your Location ( July 15, 2020)
Speaking to the Science: Current Information on COVID-19 Issues (July 8, 2020)
COVID: Antibody Testing and Remote Workforce Issues (June 24, 2020)
Best Practices for Handling a Positive COVID-19 Test at Your location (June 17, 2020)
Expansion of COVID-19 Testing and Maintaining Mental Health in Times of Change (June 10, 2020)
Ideas and Resources to Help Your Employees and Greater Community Moving Forward (June 3, 2020)
Telehealth and Care My Way® Patient Care During COVID-19 and Beyond (May 27, 2020)
Best Practices for Navigating State of Wisconsin COVID-19 Policy Changes (May 20, 2020)
Creating Safer Worksites During COVID-19 (May 13, 2020)
Our response to keeping your employees safe, health and informed (April 29, 2020)
We’ve got you covered
Security Health Plan will cover many testing, testing-related and treatment services related with COVID-19. Please find your plan in the left column of the table below to see what benefits are included with your plan. If you have any questions call the number on the back of your ID card or our general Customer Service line at 1-800-472-2363.
Security Health Plan members who need to get care from an out-of-network provider during the COVID-19 health emergency should contact a Security Health Plan Nurse Navigator at 1-800-472-2363.
| Active COVID-19 testing and testing-related services | Testing and related services | Serological or antibody testing and testing-related services | COVID Vaccines, preventive service/items | Inpatient and observation treatment related to COVID-19 | Out-of-network coverage | Telehealth | |
|---|---|---|---|---|---|---|---|
| Medicare Advantage HMO-POS |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% | Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Services at out-of-network facilities will have the same cost share as in network. Until the end of the National Public Emergency (Currently October 23) |
All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. |
| Secure Saver MSA |
Covered subject to plan deductible | Covered subject to plan deductible | Covered subject to plan deductible |
Covered subject to plan deductible | Covered subject to plan deductible | MSA plan members may use any provider that accepts Medicare. |
All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Emergency (Currently October 23) |
| Ally Rx D-SNP |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% | Your Security Health Plan and Medicaid coverage will coordinate to cover at 100% |
Services at out-of-network facilities will have the same cost share as in network. Until the end of the National Public Emergency (Currently October 23) |
All Medicare-covered, medically-necessary telehealth services will be covered. Your Security Health Plan and Medicaid coverage will coordinate to cover at 100% without member cost share. You have free, unlimited coverage for Care My Way services. |
| Medicare Supplement |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Medicare Supplement members may use any provider that accepts Medicare. |
All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Emergency (Currently October 23) |
| Medicare Select: Senior Security |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
All Medicare-covered, medically necessary telehealth services will be covered the same as if the visit was in the office. You have free, unlimited coverage for Care My Way services. Until the end of the National Public Emergency (Currently October 23) |
|
| Large employer group |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Contact Customer Service for specific plan benefits. |
An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services. |
| Small employer group |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Contact Customer Service for specific plan benefits. |
An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services. |
| Individual and Family Plan (IFP) |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Contact Customer Service for specific plan benefits. | An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services. |
| BadgerCare Plus (Medicaid) | Covered at 100% | Covered at 100% | Covered at 100% | Covered at 100% | Covered at 100% | COVID-19 testing and treatment received at out of network facilities will be considered emergent and covered the same as in network indefinitely. |
All covered services may be provided via telehealth at no cost to you. You have free, unlimited coverage for Care My Way services. |
| Marshfield Clinic Health System employees (self-funded non-governmental employer) |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Please call Security Administrative Services at 1-800-570-8760 for details. | An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services. |
| Marshfield Clinic Health System-Beaver Dam employees (self-funded non-governmental employer) |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Please call Security Administrative Services at 1-800-570-8760 for details. | An expanded list of services* may be provided via telehealth and will be subject to the same copay or coinsurance as if the visit were in office. Includes free, unlimited coverage for Care My Way services. |
| Governmental self-funded groups |
Covered at 100% Until the end of the public health emergency or March 13, 2021, whichever is later |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% | Please call Security Administrative Services at 1-800-570-8760 for details. | Please call Security Administrative Services at 1-800-570-8760 for details. | Please call Security Administrative Services at 1-800-570-8760 for details. |
| Non governmental self-funded groups |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% Until the end of the National Public Emergency (Currently October 23) |
Covered at 100% | Please call Security Administrative Services at 1-800-570-8760 for details. | Please call Security Administrative Services at 1-800-570-8760 for details. | Please call Security Administrative Services at 1-800-570-8760 for details. |
*The expanded list of services available via telehealth includes, but is not limited to behavioral health, office visits/consultations, care management and outpatient therapy.
Experiencing symptoms?
COVID-19 Helpline now available
IRS Notice Allows for Changes to Plan Elections During National Emergency
On May 12, 2020, the IRS released Notice 2020-29 which provides much needed plan year election relief for participants in Section 125 plans in general. The Notice was in response to the COVID-19 National Emergency as the pandemic altered the funding needs for many participants.
During the national emergency period, Security Health Plan will allow employees one plan election change to revoke their current group health plan election for 2020 and select another health plan option that Security Health Plan offers. Additional changes after this one time election option are only allowed during the employer group’s open enrollment period or if the employee has a qualifying life event.
If an employer decides to allow employees to make enrollment changes regarding this IRS Notice, Security Health Plan requests written confirmation from the group to allow for such changes.
COBRA Deadlines Extended for National Emergency
Due to the COVID-19 National Emergency, deadlines to take action regarding COBRA/State Continuation elections and make payments have been extended. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and does not count toward the deadlines for COBRA/State Continuation election timeframes, special enrollment timeframes, as well as claim procedure and external review process timeframes. It is unknown when the national emergency will expire.
Specifically, Security Health Plan will no longer count days during the Outbreak Period towards the:
Group Health Plans
- 30-day period (or 60-day period in certain circumstances) for an individual to request enrollment in a group health plan due to a HIPAA special enrollment event;
- 60-day period for a qualified beneficiary to elect COBRA continuation coverage;
- 30-day grace period for a qualified beneficiary to pay COBRA premiums;
- 45-day period from election of COBRA continuation coverage to the date the first payment may be due;
- Deadline by which a group health plan must provide a COBRA election notice to qualified beneficiaries;
- Period within which a claimant may request an external review of a denied appeal; and
- Date by which a claimant may file information to perfect a request for external review.
All ERISA Plans
- Period during which claimants may file a benefit claim under the plan’s claims procedure; and
- Period within which claimants may file an appeal of a claim denial.
- The effect of the joint notice is to extend all of these deadlines until after the conclusion of the Outbreak Period.
Fully Insured and Self-funded Benefit Coverage
For your fully insured clients covered by Security Health Plan
- Testing and testing-related services will be covered at 100%. This includes office visits, emergency room or urgent care visits associated with testing. Please note, testing is only available if the patient meets clinical criteria based on a care provider’s evaluation.
- Inpatient treatment and observation of COVID-19 will be covered at 100% for most of our fully insured plans. We are working with each self-funded employer on how they wish to cover COVID-19 treatment.
- Telehealth will be covered under fully insured plans for in-network providers, subject to members’ plan cost share (deductible, coinsurance, copays).
- Care My Way is covered at 100% for fully insured plans.
Premium billings
Premium payments are subject to our current non-payment policy.
Families First Coronavirus Response Act: Employee Paid Leave Rights
Department of Labor resource link: https://www.dol.gov/agencies/whd/pandemic/
- Assistance available to employers with 500 employees or less.
- Provides tax credits for the cost of providing paid sick or family leave related to COVID-19.
- Effective through Dec. 31, 2020
- The link above includes eligibility, fact sheets and other resources that can help employers take advantage of this Act.
Furloughs and Layoff Policies
Security Health Plan will allow for adjustments to employee eligibility and termination policy during the COVID-19 pandemic.
Each employer's handbook defines who is eligible for benefits. Security Health Plan will follow employers' definition of benefit-eligible employees. We will continue to follow what is in the Group Insurance Policy and employer handbook. If employers would like to make changes to their policies, we will need them to consider the following and present us with an amendment to their handbook.
Eligibility and termination guidelines during a pandemic:
- Employers are encouraged to review their benefit-eligible employee definition:
- Full-time status with numbers of hours required to be benefit-eligible
- Please note Security Health will not be allowing current ineligible classes to be added for coverage without a qualifying event. COVID-19 has not been deemed a qualifying event at this time.
- Employers may add a clause for furlough. For example:
- During furlough with intent to reinstate, we will continue health benefits for “X” days as long as you pay your employee portion to the employer. After “X” number of days, your benefits will be terminated and you will be eligible for COBRA, state continuation or marketplace coverage. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and will not count toward the COBRA deadline dates. Some employees may even qualify for Medicaid in the state of Wisconsin. x = 60 days or x =90 days.
- Termination coverage:
- During layoff without intent to rehire, employers may change the policy to extend the coverage beyond what they currently offer. If employers choose to extend coverage for “X” number of days to your employees, upon expiration of benefits a COBRA, State Continuation or Special Enrollment Period for Marketplace coverage would begin. The period of time from March 1, 2020 until sixty (60) days after the announced end of the National Emergency is the “Outbreak Period” and will not count toward the COBRA deadline dates.
- Rehires
- Employers may add a clause for rehires if they choose to waive the standard benefit-eligibility waiting period for a rehired employee who was terminated due to COVID-19.
- Full-time status with numbers of hours required to be benefit-eligible
- Please note, a change to the employers' benefit eligible employee definition will not allow non-covered employees to enroll on the employers' plan unless they have a qualifying event.
Employee Premium Payment During Leave
If eligibility is maintained during a furlough, the employer may collect the employee’s share of premium to maintain coverage during leave of absence.
Premiums may be collected in one of the following manners:
- Catch-up: Employer may delay employee’s premiums until they return to work. Upon return, the employer starts deducting additional premium to catch up. There are limitations on how much can be deducted from a paycheck at one time. A problem with this method is if an employee does not return after leave collecting their share of premiums may be difficult or impossible. Consult your legal or HR advisor for additional guidance.
- Pre-pay: If you are aware of a planned absence, an employer may pre-collect premiums prior to the leave. If the leave is anticipated to span more than one plan year, the employer cannot pre-collect premiums because of cafeteria rules.
- Pay-as-you-go: During the leave, the employer may require the employee to pay their portion of premium to maintain coverage. Premium collected is on an after-tax basis unless the leave is paid. Collecting premium on a monthly basis is best practice.
Remind your Individual and Family Plan (IFP) clients to keep their applications current
Many Wisconsinites have had a change in their income due to various precautions taken to help fight the spread of COVID-19. It is important that anyone with an IFP plan from the Federally-facilitated Exchange (FFE), also known as the Marketplace, keeps their application up to date. If their income goes down, they could see their monthly premiums decrease. Likewise, if their income increases they not qualify for as much financial assistance and will be expected to return that money when they file their 2020 taxes.
If your clients have created an account on HealthCare.gov when they enrolled, they can update their application online or over the phone. Click here to see a recent email we sent to our current Individual and Family Plan members who purchased a plan on the FFE. Feel free to share this information with your clients in case they missed the email from us.
According to the Centers for Medicare and Medicaid Services (CMS) the economic impact payment that is part of the Coronavirus Aid, Relief and Economic Security (CARES) Act does not impact eligibility for financial assistance for health care coverage through the FFE. The Internal Revenue Service (IRS) is currently distributing payments of up to $1,200 per taxpayer and $500 for each qualifying child as part of the CARES Act. This economic impact payment will not affect eligibility for Medicaid or the Children's Health Insurance Program (CHIP). Additionally, your clients do not need to include this payment in the income they report for financial assistance on the FFE.
The extra $600/week that will be paid to those who file for unemployment benefits is considered income for federal and state tax purposes. Wisconsin plans to start making these Federal Pandemic Unemployment Compensation (FPUC) payments the week of April 26, 2020.
Click here for more information about the CARES Act.
Click here for more information about the FPUC payments.
Handling Medicare Advantage sales appointments during the COVID-19 pandemic
During this time, we encourage you to conduct sales calls over the phone with any client to avoid face-to-face interactions. It is important to remember that if you complete a Medicare Advantage application over the phone with your client, the call must be recorded and you must use the CMS-approved enrollment script for the product. The recorded call must be kept on file for 10 years. We shared the approved phone scripts with our agents in the April issue of Agent eNews.
If you prefer, when you have a client ready to enroll you can have your client contact us and we can complete the enrollment over the phone on your behalf. We will credit you with the client's enrollment. To accomplish this, simply transfer your client call to us or have your client call us directly at 1-844-679-9733. Have your client let us know they are working with you. We will do all that we can to assist you during this time of social distancing.
Additionally, if you are able to meet with your clients remotely over the internet, we have five Medicare plan presentations for your use. These were also shared in the April issue of Agent eNews. You'll want to choose the appropriate presentation for each situation. All five presentations include the Secure Saver MSA and Medicare Supplement plans, which are sold statewide.
If you have any questions please contact our Consumer Sales Team at 1-844-679-9733.
Patient Care at Marshfield Clinic Health System
Marshfield Clinic Health System patient care is contacting patients to reschedule previously delayed appointments and procedures. Appointments are being made for in-person or telehealth appointments as appropriate for each patient’s care needs.
If your clients are experiencing symptoms of a fever, cough or shortness of breath, or are concerned that you may have been exposed to COVID-19, please call the Marshfield Clinic Health System Nurse Line at 1-844-342-6276 (or 1-800-549-3174 for Security Health Plan members), before visiting a doctor’s office, urgent care, hospital or emergency room.
Telehealth available from multiple providers
Many providers have delayed routine, non-emergent appointments, but are now offering telehealth services.
- What is telehealth?
- Telehealth is an appointment with a health care provider done virtually. These appointments are conducted over a secure two-way interactive video connection or telephonically.
- Learn more about telehealth from the Marshfield Clinic Health System at www.marshfieldclinic.org/services/telehealth
- Security Health Plan members may be able to have a doctor visit using telehealth technology. Any services that are covered by Security Health Plan will be covered if done via a virtual visit for any members of Security Health Plan.
- Members are advised to contact their provider’s office to ask if a telehealth appointment is available.
- Care My Way virtual visits continue to be offered for free to most Security Health Plan members.
Marshfield Clinic Health System updated hours of operation
The Marshfield Clinic Health System website includes a link to facility hours of operation. If you have questions about Marshfield Clinic Health System location hours, go to: https://www.marshfieldclinic.org/patient-resources/covid-19-temporary-location-closings.
Marshfield Clinic Health System Occupational Health, Wellness and Employer Onsite Care Services
As Wisconsin businesses re-open, Marshfield Clinic Health System Occupational Health and Security Health Plan Business Health Solutions teams are offering a full range of on-site and consultative services to help create safer worksites and safely get their employees back to work during the ongoing COVID-19 situation. Services include:
- COVID Screening Service – Onsite employee temperature checks and COVID-19 symptom screening
- COVID virus testing service – Onsite administering of specimen collection; test processing
- Marshfield Clinic Health System COVID Compliance Seal of Approval: implementation of all recommendations from Badger Bounce Back and other state and federal regulations (WI-DHS, OSHA, CDC, etc.)
- Employee isolation guidance and workplace contact tracing for COVID-positive employees
- Return-to-work programs for employees who were isolated (positive or suspected positive)
- Medical advisory services to help you understand an employee’s health information (treatment, procedures, accommodations and limitations)
- Training on:
- Proper PPE use and storage
- Proper social distancing practices
- Sanitation methods to maintain clean work environments
- Virus transmission truths/myths
- What does virus testing vs. antibody testing mean for your business
- Access to dedicated Occupational Health email address to ask questions of the experts
- Antibody/serological testing when it becomes more widely available
This may not impact your clients, but we do want you to be aware that we are also taking precautionary measures with our Marshfield Clinic Health System occupational health, wellness and onsite care programs:
We will continue to see employees at Marshfield Clinic Health System clinics for:
1. Audiometry, hearing conversation programs
2. Department of Transportation drug screens
3. Respirator fit testing, PFTs, and medical clearance
4. Mine Safety Health Act physicals (pre-placement, monitoring, and termination physicals), police preplacement, Occupational Safety and Health Administration required medical surveillance program physicals (pre-placement, monitoring, and termination physicals)
5. Certified Driver Medical Examinations
6. Initial Worker’s Compensation visits
7. Worker’s Compensation follow-ups
8. MCHS employees and volunteer Occupational Health services
9. Employer requested drug screens
10. Pre-placement exams
11. Certain onsite wellness programs
We will work with employers to determine if they need onsite services continued at their facilities during this time.
We are postponing new requests for Care My Way @ Work demonstrations and installations until the public health emergency is completed.
The COVID-19 pandemic is a fluid situation, policies and information are changing quickly as we work together to address the health and safety of our communities. We will continue to do our best at reaching out to our partners and our clients as changes are made.
Last updated: July 31, 2020.