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Information from your health plan about COVID-19 (coronavirus disease)

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Nurse Navigators help you stay on course

The health care system is complex. Health insurance coverage can also be complex. Fortunately, you can talk with a Nurse Navigator who can simplify both, and help you understand how health care and health insurance work together.

Talk to a Nurse Navigator

With a simple phone call members can talk with a Nurse Navigator, a registered nurse who works across the health care system to make sure members get the right care. Whether a member has a question about a provider or hospital, needs more information about a specialist, or needs help understanding their coverage limits, the nurse navigator is a fast, convenient resource for answers.

Do you have questions?

To reach a Nurse Navigator, members simply call our Customer Service Department at 1-800-472-2363 (TTY 711) and ask to be put in touch with a Nurse Navigator. Our hours are 8 a.m. to 5 p.m., Monday through Friday.