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Notice of Nondiscrimination

Discrimination is Against the Law

Security Health Plan of WI, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Security Health Plan of WI, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Security Health Plan of WI, Inc.:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Service. If you believe that Security Health Plan of WI, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Security Health Plan Member Advocate, 1515 N Saint Joseph Ave, Marshfield, WI 54449-8000, Phone: 715-221-9596, TTY: 711, Fax: 715-221-9449, or shp.quality.dept@securityhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Security Health Plan’s Member Advocate is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1–800–368–1019, 800–537–7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Limited English Proficiency Services

English: We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-877-998-0998. Someone who speaks English/Language can help you. This is a free service.

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-800-472-2363 (TTY: 711). 

Spanish: Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-877-998-0998. Alguien que hable español le podrá ayudar. Este es un servicio gratuito.

CMS Multi-language insert

INS-00162