Member Service Center
Protecting our members' health is what Security Health Plan does best. By encouraging preventive approaches to health care through such services as health screening and routine physicals, we help preserve and frequently improve our members' health, which contributes to lower health care costs in the long run.
Security Health Plan is proud of its consistently high member retention rate--95 percent or better year after year. That tells us our members like the quality of health care, their benefits and the service they get from Security Health Plan and our network of providers.
Security Health Plan's roots in a highly respected medical practice, its commitment to keeping people healthy, and its relationships within communities it serves are the reasons for its growth and success.
Security Health Plan is consistently ranked high in surveys for customer satisfaction and customer retention. Our members say they would recommend Security Health Plan to their family and friends.
Security Health Plan promotes healthy living through community wellness programs such as Bike Rodeos for children, and health fairs.
Security Health Plan members can get free health information any time of the day or night, every day of the year, through Security Health Plan's 24-hour Nurse Line. In addition, Security Health Plan offers members the opportunity to take advantage of our Health Management Programs.
Security Health Online
Security Health Online is a convenient and secure online tool available to help you actively manage your health insurance coverage. Security Health Online allows you to view your Explanation of Benefits, claims information, and much more.
Contact Information
Members may contact Security Health Plan by using the following telephone numbers and addresses.
Main Office:
Security Health Plan
1515 Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
Customer Service Center: 1-800-472-2363
TTY For Hearing and Speech Impaired: 1-877-727-2232
Member Advocate: 1-800-472-2363
Regional Office:
Security Health Plan - Eau Claire Office
3610 Oakwood Mall Drive
Suite 203
Eau Claire, WI 54701
Customer Service Center: 1-800-386-5207
TTY For Hearing and Speech Impaired: 1-877-727-2232
Member Advocate: 1-800-472-2363
Regional Office:
Security Health Plan - Wausau Office
One Corporate Drive
Suite 600
Wausau, WI 54401
Customer Service Center: 715-261-4000
TTY For Hearing and Speech Impaired: 1-877-727-2232
Member Advocate: 1-800-472-2363
Pharmacy Information Line:
Security Health Plan: 1-877-873-5611
Customer Service hours:
Monday, Wednesday, Thursday and Friday - 7 a.m. - 5:30 p.m.
Tuesday, - 8 a.m. - 5:30 p.m.
